IT Service Desk Engineer: Elevate User Tech Support

Benchmark Capital Limited; Kingsfold; On-site; GBP 26,000 - 34,000; Full time

Job summary

Benchmark Capital Limited is seeking an IT Service Desk Engineer to provide first and second-line support for colleagues across the group. Based in Horsham, you will help maintain a secure, reliable technology environment and assist with onboarding and acquisitions.

You’ll work closely with the Enterprise Technology team, handle incidents via ticketing systems, configure devices, support Microsoft 365, and contribute to continuous improvement of IT services.

Qualifications

• Minimum two years' experience within an IT Service Desk, Desktop Support or IT Support Engineer role.
• Strong knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft 365, Exchange Online, Outlook and Teams.
• Good understanding of Active Directory and Entra ID (Azure AD).
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
• Experience using IT service management and ticketing platforms.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple competing tasks.
• Full UK driving licence and willingness to travel occasionally.

Responsibilities

• Act as the first point of contact for colleagues requiring IT support.
• Respond to incidents, service requests and enquiries via telephone, email, walk-up support and ticketing systems.
• Troubleshoot and resolve hardware, software, application and connectivity issues.
• Escalate complex issues where appropriate while maintaining ownership and communication.
• Deliver support in line with agreed service levels and customer satisfaction targets.
• Provision and decommission user accounts for joiners, movers and leavers.
• Configure and deploy laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365, Teams, Outlook and other core business applications.

Skills

Microsoft Windows

Microsoft 365

Active Directory

Networking fundamentals

ITIL principles

PowerShell scripting

Ticketing systems

Communication skills

Customer service

Tools

Intune

Endpoint management

Job description

Benchmark Capital Limited is seeking an IT Service Desk Engineer to provide first and second-line support for colleagues across the group. Based in Horsham, you will help maintain a secure, reliable technology environment and assist with onboarding and acquisitions.

You’ll work closely with the Enterprise Technology team, handle incidents via ticketing systems, configure devices, support Microsoft 365, and contribute to continuous improvement of IT services.