Service Desk Analyst: Elevate IT Support & User Experience

Methods Business and Digital Technology; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

LinkedIn Learning

Wellness programme

Breakfast Tuesdays

Pension Salary Exchange

Private Medical Insurance

Worldwide Travel Insurance

Job summary

Methods Business and Digital Technology Limited in the UK is seeking a Service Desk Analyst to deliver timely support to internal and external customers across multiple channels, manage incident lifecycles, and document root causes to prevent recurrence.

You will maintain SLA awareness, contribute to knowledge bases, patch servers, monitor alerts, and participate in weekly customer meetings. Weekend/out-of-hours work may be required with compensation per company policy.

Qualifications

• Strong analytical and problem-solving abilities to identify root causes in complex scenarios.
• Excellent communication skills across multiple channels.
• Able to clearly explain technical information to non-technical audiences.
• Willingness to learn and keep up to date with technology.
• Ability to work independently while collaborating with the team.
• Flexibility to handle demanding workloads and shifts, including weekends.

Responsibilities

• Provide consistent high-quality support to internal and external customers, owning user problems.
• Maintain awareness of relevant Service Level Agreements.
• Deliver high-quality service for all support queries.
• Maintain accurate records of customer interactions and actions taken.
• Undertakes server patching in line with agreed processes.
• Update records of customer environments to reflect actions taken.
• Respond to proactive monitoring alerts to meet SLAs.
• Attend weekly meetings with customer technical staff as required.
• Visit customer sites when required.

Skills

Analytical skills

Communication skills

Technical communication

Teamwork

Weekend work availability

Education

ITILv4 certification

Microsoft Certifications

Tools

SQL knowledge

Linux knowledge

Office 365 / SharePoint / Azure experience

Job description

Methods Business and Digital Technology Limited in the UK is seeking a Service Desk Analyst to deliver timely support to internal and external customers across multiple channels, manage incident lifecycles, and document root causes to prevent recurrence.

You will maintain SLA awareness, contribute to knowledge bases, patch servers, monitor alerts, and participate in weekly customer meetings. Weekend/out-of-hours work may be required with compensation per company policy.