IT Service Desk Engineer

Ascent People Ltd; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious global organization seeks a Spanish-speaking IT Service Desk Engineer in Liverpool. This full-time role offers career advancement and professional training. Ideal candidates will excel in technical support and customer service, thriving in a dynamic environment.

Qualifications

• Proven experience in a similar IT support role.
• Self-motivated with strong independent decision-making capabilities.

Responsibilities

• Deliver exceptional IT support in a fast-paced environment.
• Manage stakeholder expectations and challenging interactions.

Skills

Fluent Spanish

Troubleshooting

Documentation

Problem Solving

Customer Service

Education

ITIL certification

Tools

Google Workspace

Microsoft Office 2016/2019

Mitel VOIP

Windows Server

Active Directory

Citrix

VMWare

Cisco/Meraki

Mobile Device Management

Job description

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This range is provided by Ascent People Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Experience

I have over 22 years of experience recruiting North West-based IT/Technology candidates in permanent and contract roles.

IT SERVICE DESK ENGINEER - SPANISH SPEAKING

Location: Liverpool

Work Setting: Onsite, Monday to Friday

Seniority Level: Mid-level to Senior

About the Opportunity

Join a prestigious global organisation with over 130 years of industry leadership as a Spanish-speaking IT Service Desk Engineer.

This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training.

My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.

Key Requirements for the IT Service Desk Engineer vacancy

Technical Expertise

• Proven experience in a similar IT support role
• Fluent Spanish - business proficiency required
• Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
• Mobile device platforms (Android and iOS)
• Microsoft Office 2016/2019
• Mitel VOIP phone systems or equivalent
• Mobile Device Management solutions (AirWatch)
• Windows Server administration and Active Directory
• Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous)
• Exceptional troubleshooting skills with meticulous attention to detail
• Precise and thorough documentation practices
• Self-motivated with strong independent decision-making capabilities
• Innovative thinker who contributes fresh perspectives
• Proactive problem-solver who anticipates and addresses issues

Qualifications

• ITIL certification (advantageous)

This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions.

Are you ready to advance your IT career with a respected global leader? Apply today!

Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology and Customer Service
• Industries: IT Services and IT Consulting, IT System Custom Software Development, and Software Development

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