IT Service Desk Engineer

Sage Homes; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus scheme

Health cash plan

Study support package

Workplace Pension - match up to 5%

Job summary

Sage Homes is seeking an IT Service Desk Engineer to support our Microsoft Azure, Office 365, and Dynamics 365 environment. You will provide level 1 support, triage issues, manage hardware requests, and assist with IT training.

This role is predominantly office-based with 3 days in our London Covent Garden office and 2 days working from home. You will gain exposure to the full Microsoft stack, security products, and a permanent place in an evolving IT team.

Qualifications

• Hands-on IT support experience including desk side/workstation management.
• Experience with Office 365 suite (Word, Excel, PowerPoint, SharePoint, OneDrive, Outlook/Teams).
• Familiar with ITIL ITSM processes and AD permissions.

Responsibilities

• Triaging and resolving helpdesk queries in an ITIL L1 framework.
• Manage assets stock levels and license management.
• Liaise with users to resolve requests within SLAs.
• Maintain awareness of latest technologies in the tech stack.
• Monitor usage, capacity, and security; document changes.

Skills

IT support

Office 365

Active Directory

Lenovo support

User permissions

ITIL ITSM

Jira

MS Dynamics

Tools

Jira ticket management

MS Dynamics

Job description

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

About the role:

We are looking for an IT Service Desk Engineer to support our Microsoft Azure, Office 365, and Dynamics 365 environment. You will provide level 1 support, triage issues, manage hardware requests, and assist with IT training. Strong communication and problem-solving skills are essential in our fast-paced company.

Please note this role is predominately office based with working arrangements of 3 days in our London (Covent Garden) office and 2 days working from home.

The successful candidate will benefit from exposure to the full spectrum of the Microsoft technology stack, exposure to industry-leading security products and a permanent place in an evolving IT Team.

Duties include:

• Triaging and responding to helpdesk queries as part of an ITIL L1 service management model
• Managing the assets stock levels
• Assisting with license management
• Liaising with users to resolve requests in line with given SLAs
• Staying up to date on the latest technologies within the tech stack
• Monitoring usage, capacity and security
• Proactively document technical changes and processes
• Suggesting improvements with a view to enhance the experience of the users

About you

The successful candidate will have skills and hands on experience in the following:

• Experience of hands on IT support including desk side/workstation management
• Office 365 – Word, Excel, PowerPoint, SharePoint, One Drive, Outlook/Teams
• Active Directory
• Comfortable with general IT Lenovo support
• Managing user permissions within the above technologies
• Awareness of software delivery lifecycle (ITIL ITSM)
• MS Dynamics, MS Omnichannel and Jira ticket management experience is advantageous

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%