IT Service Desk Apprentice: Launch Your Tech Career
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Benefits offered by this job
Job summary
Connect Systems is offering an IT Service Desk Apprentice role designed to get clients working again quickly. You will handle tickets, perform first line troubleshooting, and ensure SLA compliance while owning tickets from triage to closure.
The programme requires 3 GCSEs including Maths and English, a willingness to travel to the office, and a customer-focused attitude. Working hours are 8am-5pm or 9am-6pm; benefits include 20 days holiday, pension, free parking, and a tech and cycle-to-work
Qualifications
- 3 GCSEs (A-C) including Maths and English
- Must not hold a similar higher‑level qualification in the same subject
- Interest in IT and customer service
- Willingness to travel to the office independently
Responsibilities
- Handle service desk tickets in priority order with full notes and time entries
- Keep clients updated at every stage and confirm resolution before closure
- Be the first point of contact for all client tickets and provide first contact resolution where possible
- Liaise with clients, internal staff and third parties to deliver a consistent service
- Triage incoming tickets—categorise, prioritise and assign or resolve—per triage process
- Develop internal documentation and contribute to process improvements
Skills
Education
Tools
Job description
Connect Systems is offering an IT Service Desk Apprentice role designed to get clients working again quickly. You will handle tickets, perform first line troubleshooting, and ensure SLA compliance while owning tickets from triage to closure.
The programme requires 3 GCSEs including Maths and English, a willingness to travel to the office, and a customer-focused attitude. Working hours are 8am-5pm or 9am-6pm; benefits include 20 days holiday, pension, free parking, and a tech and cycle-to-work
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