IT Service Desk Analyst - Weekdays, Great Benefits

phs Group plc; Caerphilly; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Excellent benefits

Free on-site car park

No evenings or weekend work

Great hours

Job summary

phs Group plc in Caerphilly is hiring an IT Service Desk Analyst to support colleagues with IT queries, from MS Office to hardware. The role is based at the Caerphilly head office, with Monday to Friday hours and no evenings or weekends.

You will resolve issues by listening, asking questions, and documenting actions, while helping create knowledge materials and training resources for the team.

Qualifications

• Experience on an IT Service Desk is highly desirable.
• Strong knowledge of Microsoft Office products.
• Solid understanding of common desktop technologies.
• Familiarity with ITIL practices and processes.
• Excellent verbal and written communication skills.
• Brilliant customer service and a calm, professional approach.

Responsibilities

• Support end users with service requests and incidents via telephone, email, or logging system.
• Handle queries relating to system software, applications and hardware.
• Follow issues through to resolution to ensure customer satisfaction.
• Log, document, and provide updates on all contacts and actions.
• Escalate unresolved issues to the appropriate engineer with concise details.
• Assist in creating technical documents and training materials.

Skills

IT Service Desk experience

MS Office knowledge

Desktop technologies

ITIL practices

Verbal and written communication

Customer service skills

Job description

phs Group plc in Caerphilly is hiring an IT Service Desk Analyst to support colleagues with IT queries, from MS Office to hardware. The role is based at the Caerphilly head office, with Monday to Friday hours and no evenings or weekends.

You will resolve issues by listening, asking questions, and documenting actions, while helping create knowledge materials and training resources for the team.