IT Service Desk Analyst - Friendly Team, Great Hours Caerphilly

phs Group; Caerphilly; On-site; GBP 24,000 - 29,000; Full time

Job summary

phs Group in Caerphilly is hiring an IT Service Desk Analyst to support staff with everyday IT issues, from MS Office to printers and hardware. The role is based at the Caerphilly head office, full-time and permanent, with a competitive salary of £26,666.64 and excellent benefits.

You will help colleagues quickly and politely while logging requests and escalating when needed. Ideal candidates will have IT service desk experience, solid knowledge of MS Office, ITIL understanding, and strong

Qualifications

• Experience of an IT Service Desk is highly desirable.
• Strong knowledge of MS Office products.
• Good knowledge of desktop technologies.
• Understanding ITIL practices.
• Excellent verbal, written and communication skills.
• Brilliant customer service skills – calm, positive, professional.

Responsibilities

• You'll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system
• You'll look after queries relating to system software, applications and hardware
• You'll follow the customer issues through to their conclusion to ensure they are resolved
• All contacts and actions must be logged, documented, and updates provided so that the customer is supported
• Any issues that cannot be resolved are to be escalated to the appropriate engineer with concise details and actions of the issue
• You will also get to assist in creating technical documents, training material, and work / focus groups

Skills

MS Office

ITIL

End-user support

Communication

Customer service

Job description

phs Group in Caerphilly is hiring an IT Service Desk Analyst to support staff with everyday IT issues, from MS Office to printers and hardware. The role is based at the Caerphilly head office, full-time and permanent, with a competitive salary of £26,666.64 and excellent benefits.

You will help colleagues quickly and politely while logging requests and escalating when needed. Ideal candidates will have IT service desk experience, solid knowledge of MS Office, ITIL understanding, and strong