IT Service Desk Analyst — Hybrid Onsite/Remote Support

Duncan & Toplis group; Grantham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

Flexible annual leave

Cycle to work scheme

Enhanced holidays

Job summary

Duncan & Toplis is seeking an IT Service Desk Analyst to deliver high-quality desktop, server and networking support from Grantham with potential hybrid working after probation. A full UK driving licence and ability to travel to client sites are required, with a fleet available for visits.

The role emphasizes customer service, teamwork and continual improvement of service desk processes, supported by comprehensive benefits and professional development opportunities.

Qualifications

• Provide remote and onsite support with exceptional customer service to clients.
• Manage incidents, service requests and problems effectively.
• Identify documentation requirements and suggest internal service improvements for better client experience.
• Keep the service desk database up to date.
• Understand and follow all policies and procedures.

Responsibilities

• Provide remote and onsite support, with exceptional customer service to clients.
• Manage incidents, service requests and problems effectively.
• Identify documentation requirements, aim for continual improvement to make the client experience the best and suggest internal improvements to make service desk processes as efficient as possible.
• Ensure the service desk database is kept up to date.
• Understand and follow all policies and procedures.

Skills

Remote support

Onsite support

Customer service

Incident management

Documentation

Policies

Full UK driving licence

Driving licence

Tools

MSP service desk

Job description

Duncan & Toplis is seeking an IT Service Desk Analyst to deliver high-quality desktop, server and networking support from Grantham with potential hybrid working after probation. A full UK driving licence and ability to travel to client sites are required, with a fleet available for visits.

The role emphasizes customer service, teamwork and continual improvement of service desk processes, supported by comprehensive benefits and professional development opportunities.