It Service Desk Analyst

TieTalent; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Service Desk Analyst to join their team in Gateshead. The role involves administering software systems, troubleshooting IT issues, and providing support across various IT projects. The ideal candidate will have strong administrative skills, effective communication abilities, and a problem-solving mindset. The company offers a supportive environment with numerous employee benefits, including 33 days of holiday and ongoing training.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

24/7 GP access

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion initiatives

Recognition and rewards

Qualifications

• Good administrative background with the ability to perform general administrative activities.
• Effective communication skills, including telephone and interpersonal communication.
• Strong team player with high attention to detail.

Responsibilities

• Administer and control all internal line of business software systems.
• Troubleshoot network issues and liaise with network providers.
• Take incoming calls and remotely support IT issues.

Skills

Administration

Communication

Problem Solving

Attention to Detail

Job description

About

We Put People First so you can Deliver Outstanding Service.

This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst, you will assist and support the wider team in the administration of user services.

As IT Service Desk Analyst You Will

1. Administer and control all internal line of business software systems.
2. Maintain, update, and create administration documentation.
3. Administer and support IT assets and equipment, including iPads, laptops, and mobile phones, liaising with the external 3rd party Mobile Communications provider.
4. Troubleshoot network issues and liaise with network providers.
5. Take incoming calls and remotely support IT issues.
6. Support on IT projects as required.

As IT Service Desk Analyst You’ll Have

1. Good administrative background with the ability to perform general administrative activities.
2. Effective communication skills, including telephone and interpersonal communication.
3. Ability to manage conflicting demands and work across various levels of a diverse organization.
4. Strong team player with high attention to detail.
5. A problem solver with a logical and structured approach to work.

What We Offer You

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable Adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.

Please note: Security clearance (DBS) is required for this role.

Nice-to-have Skills

• Administration
• Gateshead, England

Work Experience

• Systems Administrator
• NOC Engineer
• Desktop Support

Languages

• English