IT Service Desk Analyst Shared Services

Churchill Group; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an IT Service Desk Analyst in Gateshead, where you'll support user services and manage IT assets. Enjoy a rewarding workplace with numerous benefits, including employee ownership, generous holiday, and ongoing training. The role requires effective communication and problem-solving skills, with a commitment to diversity and inclusion.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

24/7 GP access

Two paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion initiatives

Recognition and rewards

Qualifications

• Good administrative background.
• Ability to manage conflicting demands.

Responsibilities

• Administer and control internal software systems.
• Troubleshoot network issues and support IT projects.

Skills

Communication

Problem Solving

Attention to Detail

Job description

We Put People First so you can Deliver Outstanding Service

This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst, you will be assisting and supporting the wider team across the administration of user services.

As IT Service Desk Analyst, you will:

• Administer and control all internal line of business software systems
• Maintain, update, and create administration documentation
• Administer and support IT assets and equipment, including iPads, laptops, and mobile phones, liaising with the external 3rd party Mobile Communications provider
• Troubleshoot network issues and liaise with our network providers
• Take incoming calls and remotely support IT issues
• Support IT projects when required

As IT Service Desk Analyst, you’ll have:

• A good administrative background and the ability to perform general administrative activities
• Effective communication skills, including telephone and written communication
• The ability to manage conflicting demands and work across all levels of a diverse organization
• A strong team player with high attention to detail
• A problem solver with a logical and structured approach to work

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help…

Please note: Security clearance (DBS) is required for this role.