IT Service Delivery Specialist (24/7 UK Support)

DHL Group; North West Leicestershire; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary + shift allowance

Annual bonus (up to 5%)

Free onsite parking

Pension (up to 6% company contribution

Share Purchase Plan

My DHL Rewards – discounts at 3,000+ 1

Private medical (after 12 months)

Cycle to Work Scheme

Enhanced Maternity Pay

CIS Induction Week

Job summary

DHL Aviation UK at East Midlands Airport is seeking a Service Delivery Technician to ensure smooth day-to-day IT service delivery and resolve issues for all users. You will deploy hardware and software, support both operational and office teams, and contribute to IT projects for continuous improvement.

You will work within a collaborative IT team, delivering frontline support across EMA, LHR, and LTN, while upholding DHL standards and security practices.

Qualifications

• Required hands-on experience installing, configuring, and troubleshooting hardware and software.
• Solid knowledge of Windows operating systems and networking fundamentals.
• Experience using remote support tools and providing customer-focused service.

Responsibilities

• Deliver 24/7 UK IT service support onsite at EMA and remotely to LHR and LTN.
• Provide high-quality customer service with stakeholders across the business.
• Proactively communicate issues and update the audience on impact, progress and resolution.
• Monitor IT systems to maximise uptime and performance.
• Configure, deploy, and maintain hardware and software solutions.
• Log and resolve IT tickets within defined service levels.
• Maintain IT assets and conduct regular audits per ITAM.

Skills

Windows operating systems

TCP/IP networking

IT security best practices

Remote IT support

Customer service

Documentation & ITSM

Proactive communication

Self-motivated

Team collaboration

Education

Degree in IT or related field

Tools

Remote support tools

Citrix

Microsoft 365

IT monitoring tools

Job description

DHL Aviation UK at East Midlands Airport is seeking a Service Delivery Technician to ensure smooth day-to-day IT service delivery and resolve issues for all users. You will deploy hardware and software, support both operational and office teams, and contribute to IT projects for continuous improvement.

You will work within a collaborative IT team, delivering frontline support across EMA, LHR, and LTN, while upholding DHL standards and security practices.