IT Service Delivery Manager - Remedy

JR United Kingdom; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK is seeking an IT Service Delivery Manager to oversee IT service management processes. This role involves managing high-profile incidents and ensuring effective service delivery, with a hybrid working arrangement and generous benefits.

Benefits

Generous holiday allowance

Qualifications

• Extensive experience in IT Service Management or Service Delivery roles.
• Experience managing internal and external stakeholders.

Responsibilities

• Ensure IT service management processes are enforced.
• Act as Major IT Incident Manager, leading resolution of high-profile issues.
• Oversee project acceptance into service.

Skills

IT Service Management

Stakeholder Management

Teamwork

Tools

Remedy

Job description

Job Description

The IT Service Delivery Manager is responsible for ensuring IT service management processes are enforced and adhered to, including overseeing the daily delivery of service whether delivered internally or via a third party.

This role offers a 3-day hybrid working arrangement in the office each week, along with great benefits, including a very generous holiday allowance.

The successful candidate will act as Major IT Incident Manager, leading the resolution of high-profile issues, managing recovery actions, and coordinating activities to minimize downtime.

The role also involves operational responsibility for the Remedy Managed Service provided by the third-party supplier.

Additional responsibilities include supporting project governance on behalf of IT Operations and overseeing project acceptance into service.

Experience Needed

• Extensive experience in IT Service Management, either in Service Management or Service Delivery roles
• Experience with Remedy is essential
• Experience managing internal and external stakeholders, monitoring performance against service level agreements, and participating in effective teamwork