IT Service Delivery Manager - Remedy

Project People; Reading; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Service Delivery Manager to oversee IT service management processes and ensure high-quality service delivery. This role involves managing both internal and external stakeholders, leading incident resolution efforts, and maintaining operational responsibility for third-party services. With a hybrid working model, this position offers great benefits, including a generous holiday allowance, making it an attractive opportunity for professionals looking to make a significant impact in IT service management.

Benefits

Generous holiday allowance

Hybrid working model

Qualifications

• Extensive experience in IT Service Management or Service Delivery roles.
• Strong Remedy experience is essential.

Responsibilities

• Ensure IT service management processes are enforced and adhered to.
• Lead resolution of high-profile IT incidents and manage recovery actions.

Skills

IT Service Management

Service Delivery

Stakeholder Management

Remedy

Job description

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The IT Service Delivery Manager is responsible for ensuring IT service management processes are enforced and adhered to, including overseeing the daily delivery of service whether delivered internally or via a 3rd party.

3-day hybrid working in the office each week. Great benefits on offer, including a very generous holiday allowance.

The role holder will also act as Major IT Incident Manager, leading the resolution of high-profile issues, managing recovery actions, and coordinating activities to ensure minimal downtime.

The role also has operational responsibility for the Remedy Managed Service provided by the incumbent 3rd Party Supplier.

Responsibilities include supporting project governance on behalf of IT Operations and overseeing project acceptance into service.

Experience Needed:

• Extensive experience in IT Service Management, either in Service Management or Service Delivery roles
• Remedy experience is essential
• Experience managing internal and external stakeholders; monitoring performance against service level agreements; participating in effective working relationships

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Project Management

Industries

• Telecommunications

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