IT Service Delivery Manager

National Gas; Warwick; Hybrid; GBP 63,000 - 75,000; Full time

Job summary

National Gas is seeking an IT Service Delivery Manager to enhance IT services amidst a transformation phase. This hybrid role in Warwick involves meticulous planning and managing stakeholder relationships, aimed at ensuring world-class service delivery as part of the energy sector’s evolution. An attractive salary, bonuses, and benefits await the right candidate.

Benefits

Annual bonus of 15%

28 days holiday plus 8 statutory holidays

Double-match pension scheme

Flexible benefit scheme

Financial protection for long-term illness

Excellent family-friendly provisions

Career progression and professional training

Employee assistance programme

Qualifications

• Experience managing complex IT solutions and stakeholders.
• Strong organisational skills and ability to handle pressure.
• A background in IT service delivery essential.

Responsibilities

• Plan and manage IT services, ensuring stability and availability.
• Drive processes and manage partnerships with suppliers.
• Solve issues efficiently to maintain service quality.

Skills

IT service delivery

Stakeholder management

Problem-solving

Organisational skills

Communication

Education

Experience in IT service management

Job description

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IT Service Delivery Manager – Warwick/Hybrid - up to £75,000

National Gas is securing Britain’s energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters thatallow millions of homes and businessesto access the energy they need.We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness.

The recently announced sale of National Grid’s Gas Transmission & Metering business has created an amazing opportunity for us to form new teams, new products and new technology without any legacy constraints.

We`re in the process of separating our systems and setting up our own processes, procedures and applications, making this is an exciting and challenging, but rewarding, time for us.

Beyond the usual things you'd expect from an IT Service Delivery Manager you`ll be a part of this transformation and drive change.

Join us, and help be the energy behind the change.

About The Role

The role here of an IT Service Delivery Manager is all about the planning, which means being super organised. You will own and drive the creation, management and maintain detailed processes, procedures and plans with our Partners and Suppliers, while aligning to our Commercial Team for a joined up relationship and A* services.

So, you don`t get any surprises. But you know things happen. Sometimes things may go wrong. You must hate disruptions but let`s be honest you secretly enjoy the pressure of fixing problems as you know there’s nothing quite like the pleasure of solving an issue and ensuring everything is back up and running.

That’s What This Role Is All About.

We’re looking for someone, like you, to make sure the Gas business can continue to function, and our IT services work to support this. You`ll review, lead and set the direction for our services and basically ensure that we have stable, well managed, well transitioned and highly available systems that show our services as truly world class.

This is a hybrid role based between home and our Warwick HQ, and the closing date for applications is 24/06/2025.

About You

You`ll thrive in a complex and matrix organisation and be able to find a way through ambiguity.

You will have a superb IT service delivery background with an excellent understanding of complex IT solutions.

The experience of managing diverse stakeholders is key to this role, as is managing our partners and suppliers and having delivered this previously would be an advantage.

You’ll also engage with project, and delivery teams, and provide consultation on the delivery of projects and services.

What We Can Offer You

Salary up to £75,000

Annual bonus of 15% based on personal and company performance

28 days’ holiday plus 8 statutory holidays – plus option to buy 5 additional days

Double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%)

Opt-In flexible benefit scheme, including salary sacrifice private healthcare, dental insurance, technology plans and more

Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury

Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/ shared parental leave

Career progression, professional training and development

Employee assistance programme offering free confidential professional counselling 24/7

Financial support to cover the cost of professional membership subscriptions relevant to your role

About Us

National Gas is securing Britain’s energy. Gas is an essential part of a secure energy supply in Britain, and will continue to play a vital role for decades to come. More than ever, we need the security that gas brings to keep the lights on, businesses running, and to protect jobs. National Gas provides that security.

National Gas is responsible for transporting gas to power stations, major industries, storage facilities, more than 500,000 businesses, and 23 million homes through nearly 5,000 miles of pipes across Britain.

National Gas is also proud to lead the way in transforming the energy network for a net zero future. Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country.

At National Gas, we are disability confident and we are signatories of the Armed Forces Covenant, committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation and strongly encourage applicants of all backgrounds to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities

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