Service Delivery Manager

Ada Meher Limited; Belfast City District; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Private Medical Cover

Life Assurance

Job summary

Ada Meher Limited is recruiting a Service Delivery Manager / IT Services Manager for Royal Hillsborough, Hybrid. You will lead the Service Desk, Incident Management & End-User Services with a focus on ITIL processes and a team of 10+ engineers.

The role offers a flexible hybrid model, with three days in the office and remote work for the rest of the week, and a clear path toward Head of IT Services in the long term.

Qualifications

• Leads a team across Service Desk, Incident Management & End-User Services in a multi-site environment.
• Knows metrics for measuring service levels.
• Experience managing 10+ staff.
• ITIL certification preferred.
• Experience managing Vendor & MSP relationships.

Responsibilities

• Lead Service Desk, Incident Management & End-User Services across multiple sites.
• Drive ITIL-based service delivery and improvements.
• Oversee vendor relationships and MSP partnerships.
• Mentor and develop a growing team of engineers.

Skills

ITIL expertise

Service Delivery

Team leadership

Vendor management

Incident management

End-user services

Multi-site experience

Job description

Service Delivery Manager / IT Services Manager – Royal Hillsborough (Hybrid) - £50-60k

Ada Meher is working with one of their key clients in the Belfast area as they look to recruit a Service Delivery Manager or IT Services Manager to lead their Service Desk & Incident Management teams with a particular focus on End User Services. They are looking for a candidate with a strong knowledge of ITIL processes and Service Delivery as well as experience leading an evolving a team of 10+ 1st to 3rd Line Engineers.

The business operates a flexible model, working in the office 3dpw and remotely for the rest of the week. They prefer to focus on getting the job done over watching the clock and are happy to work around commitments such as the school run or other appointments to help employees manage life around work.

The natural succession in this role would be into the Head of IT Services role, to whom the successful candidate would initially report. They are looking for a candidate who is looking for a long-term challenge and who could ultimately step into their shoes in the years to come.

To Be Considered:

• Demonstrable experience leading a team across Service Desk, Incident Management & End-User Services in a multi-site environment
• Knowledge of appropriate metrics for measuring service levels
• Experience managing a team of 10+ staff
• Expert in ITIL (ideally certified)
• Experience managing Vendor & MSP relationships

The business also offers a competitive benefits package including Private Medical Cover and Life Assurance.