IT Service Delivery Lead – Change & Release (Hybrid)

VIQU IT Recruitment; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT recruitment agency in the UK is looking for an experienced IT Service Manager to oversee the design and improvement of IT services. This role involves managing the full IT service lifecycle and ensuring effective change management within a global enterprise. Ideal candidates will have over 7 years of experience in IT Service Management, including leadership roles, and a strong understanding of ITIL practices. The position offers a competitive salary and a hybrid work model.

Qualifications

• 7+ years' experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.
• Proven expertise in ITIL processes and frameworks.

Responsibilities

• Lead the full IT service lifecycle, ensuring services meet requirements.
• Oversee service portfolio alignment with objectives.
• Manage Change and Release Management processes.

Skills

ITIL expertise

Service lifecycle management

Change and Release Management

Stakeholder collaboration

Job description

A leading IT recruitment agency in the UK is looking for an experienced IT Service Manager to oversee the design and improvement of IT services. This role involves managing the full IT service lifecycle and ensuring effective change management within a global enterprise. Ideal candidates will have over 7 years of experience in IT Service Management, including leadership roles, and a strong understanding of ITIL practices. The position offers a competitive salary and a hybrid work model.