IT Service Continuity Manager

Travelodge Group; United Kingdom; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Contributory pension

Hybrid working

Discount on hotel bookings

Holiday entitlement

Job summary

Travelodge Group is seeking an IT Service Continuity Manager to ensure technology services are well-governed and resilient by building frameworks, mapping dependencies and leading Disaster Recovery and Business Continuity planning.

Working with IT Operations, Security, Risk and business stakeholders, you will embed governance and AI oversight while supporting audits, application lifecycle management and continuous service improvements to keep our technology secure and fit for purpose.

Qualifications

• Experience in IT governance, documentation and service resilience.
• Strong understanding of Disaster Recovery, Business Continuity, risk management and ITIL-aligned processes.
• Ability to turn complex technical information into clear, practical documentation.

Responsibilities

• Build governance frameworks and map dependencies for IT services.
• Lead Disaster Recovery and Business Continuity planning with IT Operations, Security and Risk teams.
• Support audits, service improvements and application lifecycle management, supplier governance and AI oversight.

Skills

IT governance

Documentation

Service resilience

Disaster Recovery

Business Continuity

ITIL

Stakeholder management

AI oversight

Job description

Job Description

Are you passionate about technology governance, service resilience and bringing clarity to complex IT environments? Do you enjoy building frameworks, improving documentation and ensuring technology services are secure, well-managed and fit for purpose? If yes, our IT Service Continuity Manager position might be the right next move for you.

Find where you belong!

Your Purpose

At Travelodge, our mission is to be the UK’s favourite hotel for value. As our IT Service Continuity Manager, you will help ensure our technology services are well-governed, documented and resilient by building frameworks, mapping dependencies and leading Disaster Recovery and Business Continuity planning.

Working with IT Operations, Security, Risk and business stakeholders, you will embed good governance, security by design and AI oversight, while supporting application lifecycle management, audits and service improvements to keep our technology secure, reliable and fit for purpose.

Your Strengths

You will be an organised, proactive professional with experience in IT governance, documentation and service resilience. You will have a strong understanding of Disaster Recovery, Business Continuity, risk management and ITIL-aligned processes, with the ability to turn complex technical information into clear, practical documentation.

In addition, you will be confident in building frameworks, supporting audits, managing risks and working with stakeholders across IT and the wider business. You will be comfortable establishing new ways of working and driving continuous improvement, with an understanding of application lifecycle management, supplier governance and AI oversight.

Your Perks

• Competitive Salary and Annualised Bonus
• Contributory pension scheme
• Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers
• 50% personal discount for hotel bookings and great friends and family discounts too!
• 25 days holiday + bank holidays, increasing with length of service

Why Travelodge?

At Travelodge, we’re more than just a Hotel brand; we’re a community where you can truly be yourself and belong. Through our “Better Me” initiative, we prioritise your total wellbeing—emotional, physical, financial, and professional—while actively celebrating the diversity that makes our teams stronger. If you’re a results-driven individual who pays attention to the little things and genuinely cares about people, you’ll fit right in.