IT Service Continuity Manager

Travelodge Hotels Limited; Thame; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary and AnnualisedBonus

Contributory pension scheme

Hybrid working - 60% in office or with

50% personal discount for hotelBooking

25 days holiday + bank holidays, accru

Job summary

Travelodge Hotels Limited is seeking an IT Service Continuity Manager to govern and document technology services, ensuring resilience and security while driving AI oversight and audits.

You will build frameworks, map dependencies and lead DR/BC planning with IT Operations, Security, Risk and business stakeholders, delivering practical documentation and continuous improvement in IT service resilience.

Qualifications

• Experience shaping IT governance, controls and policy documents.
• Strong ability to translate complex IT concepts into clear, practical guidance.
• Proven track record in disaster recovery and business continuity planning.

Responsibilities

• Build and maintain governance frameworks for IT services.
• Map dependencies and lead Disaster Recovery and Business Continuity initiatives.
• Collaborate with IT Operations, Security, Risk and business stakeholders to improve resilience.

Skills

IT governance

Documentation

Disaster Recovery

Business Continuity

ITIL processes

Risk management

Tools

ITIL

Job description

Find where you belong! Are you passionate about technology governance, service resilience and bringing clarity to complex IT environments? Do you enjoy building frameworks, improving documentation and ensuring technology services are secure, well-managed and fit for purpose? If yes, our IT Service Continuity Manager position might be the right next move for you.

Find where you belong! Are you passionate about technology governance, service resilience and bringing clarity to complex IT environments? Do you enjoy building frameworks, improving documentation and ensuring technology services are secure, well-managed and fit for purpose? If yes, our IT Service Continuity Manager position might be the right next move for you.

Your Purpose

At Travelodge, our mission is to be the UK's favourite hotel for value. As our IT Service Continuity Manager, you will help ensure our technology services are well-governed, documented and resilient by building frameworks, mapping dependencies and leading Disaster Recovery and Business Continuity planning.

Working with IT Operations, Security, Risk and business stakeholders, you will embed good governance, security by design and AI oversight, while supporting application lifecycle management, audits and service improvements to keep our technology secure, reliable and fit for purpose.

Your Strengths

You will be an organised, proactive professional with experience in IT governance, documentation and service resilience. You will have a strong understanding of Disaster Recovery, Business Continuity, risk management and ITIL-aligned processes, with the ability to turn complex technical information into clear, practical documentation.

In addition, you will be confident in building frameworks, supporting audits, managing risks and working with stakeholders across IT and the wider business. You will be comfortable establishing new ways of working and driving continuous improvement, with an understanding of application lifecycle management, supplier governance and AI oversight.

Your Perks

• Competitive Salary and Annualised Bonus
• Contributory pension scheme
• Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers
• 50% personal discount for hotel bookings and great friends and family discounts too!
• 25 days holiday + bank holidays, increasing with length of service

Why Travelodge?

At Travelodge, we're more than just a Hotel brand; we're a community where you can truly be yourself and belong. Through our "Better Me" initiative, we prioritise your total wellbeing - emotional, physical, financial, and professional - while actively celebrating the diversity that makes our teams stronger. If you're a results-driven individual who pays attention to the little things and genuinely cares about people, you'll fit right in.