IT Service Analyst

Forestry England; West of England; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Civil Service Pension

25–30 days holiday

Free parking

Arboretum entry

Staff discounts

Career development

Job summary

Forestry England is seeking an IT Service Desk Analyst to join our Bristol-based IT team. The role supports staff IT questions and queries, ensuring timely responses and resolution of issues.

The position is based in Bristol with hybrid working options and on-call duties as part of planned rota. We offer a Civil Service pension, 25–30 days holiday (pro-rated for part-time), free parking at Forestry England sites, and access to arboretum entries and staff discounts.

Responsibilities

• Support staff IT questions and queries and respond in a timely manner.
• Collaborate with IT Service Desk team to resolve issues and ensure high standards of customer service.

Job description

The following content displays a map of the jobs location - Bristol

Job Reference forestryengland/TP/12803/789

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

37

Location:

Bristol

Closing Date:

20/09/2026

Job Category:

IT

Region:

National

Business Unit:

IT

Job Introduction

We are Forestry England.

We live and breathe forests.

Job title – IT Service Desk Analyst

Salary- £26,959 per annum

Contract type – Permanent

Vacancy closes - 20th September, 23:58

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber .

What you’ll do…

As an IT Service Desk Analyst, you will spend your time supporting our staff with their IT questions and queries. Maintaining high standards in customer service by responding in a timely manner and seeing issues through to resolution. You will work closely with other members of the IT Service Desk team and the wider IT Team.

Please refer to the job description for more information on the roles and responsibilities of the role as well as the person specification.

Where you’ll work…

This role is based in the Bristol office 4-5 days a week Monday to Friday and the post holder will be required to work on call as part of a planned weekend/public holiday on call rota.

We aim to provide a great place to work and blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home and some of the week from the office, subject to role requirements, business need and regular review.

We are a dynamic multi-functional team of subject matter experts who provide the core support systems for our business. We are highly collaborative and work across functions and with District teams to deliver quality and impact through all we do; we are international leaders in Forestry

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaRis our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

You will be assessed on experience, a technical skill and strength based questions during your interview.

If you're planning to use AI to support your application, please ensure you've read our guidelines here first.

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service . The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail] .