IT Senior Analyst

LFC Foundation; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

Liverpool Football Club is seeking an IT Senior Analyst to join their Digital team. This full-time role involves providing second-line technical support, managing escalated issues, and collaborating with various teams to ensure efficient IT operations. The position includes a competitive salary, generous holiday allowance, and opportunities for community involvement through the LFC Foundation.

Benefits

25 days holiday plus 8 bank holidays

Option to purchase additional holiday

Contributory pension scheme

High street discounts and other benefits

Qualifications

• Proven experience in a fast-paced second line IT support role.
• Good understanding of cloud and on-premises networking infrastructure.
• Ability to manage and prioritise workload effectively.

Responsibilities

• Provide proactive and reactive support for IT hardware across all sites.
• Manage escalated issues end-to-end, ensuring clear stakeholder communication.
• Lead IT support during key LFC events, including match days.

Skills

Windows OS

macOS

Microsoft 365

Active Directory

Exchange

Networking protocols

Customer service

Analytical skills

Cybersecurity principles

Job description

About The Role

Liverpool Football Club is currently recruiting for an IT Senior Analyst to join our Digital team. You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders.

This role acts as an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach.

What will you be doing?

1. Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting.
2. Fulfil service requests escalated from first line that require in-person execution.
3. Lead IT support during key LFC events, including match days.
4. Manage escalated issues end-to-end, ensuring clear stakeholder communication.
5. Collaborate with 1st and 3rd line teams on complex problems and incidents.
6. Identify and implement process improvements and automation opportunities.
7. Perform regular maintenance to ensure maximum uptime of assets and a ‘compliant’ estate.
8. Support the Service Desk Manager in delivering IT projects and rollouts.
9. Build, maintain, and grow strong relationships with key stakeholders across all sites.
10. Contribute to IT security, compliance, audits, and documentation.
11. Participate in on-call support rotations for after-hours support as required.
12. Provide training and technical guidance to first line support analysts.
13. Create and maintain technical documentation.

Who are we looking for?

1. Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, Exchange, and networking protocols.
2. Proven experience in a fast-paced second line IT support role.
3. Proactive in identifying and implementing technical and process improvements.
4. Good understanding of cloud and on-premises networking infrastructure.
5. Ability to manage and prioritise workload effectively.
6. Excellent customer service and communication skills.
7. Analytical and methodical in diagnosing complex technical issues.
8. Familiarity with cybersecurity principles and best practices.
9. Experience handling IT security incidents and driving post-incident improvements.

Why should you apply?

This is a full-time permanent role working 35 hours per week on a 5 out of 7 basis. The position is based at Anfield Stadium with travel across all sites required.

We offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days), and a contributory pension scheme.

You will have access to our benefits kit bag for high street discounts and other benefit schemes. There are also opportunities to volunteer through our LFC Foundation to give back to the community.

Liverpool Football Club is committed to equality, diversity, and inclusion. We are proud of our achievements in this area and are dedicated to increasing diversity and creating an inclusive workplace. We encourage candidates from diverse backgrounds to apply.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults. We reserve the right to close this vacancy early if a suitable candidate is found or applications are overwhelming. We recommend applying promptly.