IT Project Manager

TN United Kingdom; Shoreham-by-Sea; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading tech provider in the UK seeks an IT Project Manager to ensure high-quality project management and customer service. You will manage customer expectations, coordinate resources, and oversee project costs while delivering an exceptional customer experience.

Benefits

Generous Holidays

Paid Volunteering Days

Referral Rewards

Social Events

Qualifications

• Ability to manage multiple customer projects efficiently.
• Strong communication skills for diverse audiences.

Responsibilities

• Manage customer expectations and project timelines.
• Track project progress and ensure customer satisfaction.
• Develop and maintain project documentation.

Skills

Project Management

Customer Service

Communication

Team Collaboration

Detail-Oriented

Job description

Social network you want to login/join with:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

As an IT Project Manager, you'll work with the team to ensure professional and consistently high-quality project management and customer service within the SME Project Management team, catering to our IT and Telecommunication clients. Your responsibilities will include managing customer expectations, coordinating resources, and overseeing costs.

Key Responsibilities:

• Review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA.
• Execute the project plan ensuring clear and regular communication, with appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
• Actively track project progress, including forecast, appointed and completion dates to ensure projects are delivered as per the requirements and within the agreed timeline.
• To review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer to address any changes required.
• Escalate any serious issues in a timely fashion to stakeholders, both internal or external.
• Develop and maintain any project and departmental documentation as may be requested, needed or in place e.g. standards, policies, processes or training material, to assist in the running and stability of the team, the department and its objectives.
• Collate and finalise all necessary information and data (including serial numbers and final job costing sheets) to ensure that invoicing is not delayed and leases can be triggered.

Skills & Experience:

• Focused and committed to the role of project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner.
• A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner.
• Results, targets and quality focussed.
• An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
• A detailed-oriented individual, who is able to estimate and prioritize effectively and meet deadlines.
• A team player who collaborates with all members of the team, department and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team and departmental effort.

Nice to have:

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.