IT Project Manager

Poole Bay Holdings; Poole; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Poole Bay Holdings is seeking an IT Project Manager to lead end-to-end planning and delivery of technology and transformation initiatives across the business. You will coordinate with Business Analysis, Engineering, QA and stakeholders to keep milestones, risks and dependencies on track.

The role requires strong governance, evidence-based reporting and the ability to manage scope and priorities across multiple teams.

Qualifications

• Experience delivering technology and business transformation projects.
• Ability to establish delivery plans, milestones, ownership and governance.
• Experience working with cross-functional teams including BAs, Engineering, QA and stakeholders.
• Strong reporting with evidence-based project status and risk management.
• Ability to manage scope, priorities, risks and dependencies.

Responsibilities

• Own end-to-end planning and coordination of assigned technology and transformation projects.
• Develop and maintain detailed project plans showing activities, owners, dependencies, milestones and target dates.
• Coordinate delivery across Business Analysis, Engineering, QA and business teams.
• Establish and maintain the project RAID logs and governance.
• Provide concise, evidence-based project status reporting for Technology leadership and senior management.

Skills

Project management

Stakeholder management

Governance

Risk management

Tools

Jira

Job description

We are a leading UK B2B eCommerce and catalogue marketer with product marketing expertise across a wide range of health, safety, and facilities products.

Contact Form

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IT Project Manager

Poole, Dorset (hybrid working from home after successful training)

5 days a week | Monday – Friday 09:00 – 17:00

37.5 Hours a week

Main Purpose

The IT Project Manager is responsible for the successful planning, coordination and delivery of technology and business transformation projects across Poole Bay Holdings.

The role will establish clear delivery plans, milestones, dependencies, ownership and governance, ensuring that projects progress in a controlled and transparent manner from initiation through to implementation and closure. Working closely with Business Analysis, Engineering, QA and business stakeholders, the Project Manager will ensure that scope, priorities, risks, issues and dependencies are understood and actively managed. They will be expected to distinguish between confirmed progress, forecast progress and unknowns, ensuring that project reporting provides an accurate representation of the delivery position.

The IT Project Manager will provide a clear and evidence-based view of project status, proactively identify threats to delivery and drive actions through to resolution. They will be responsible for maintaining effective project governance, ensuring decisions and actions have clear owners and deadlines, and escalating material risks or blockers when required.

The role requires a highly organised and delivery-focused individual who can operate effectively across multiple teams and complex initiatives while establishing the structure, accountability and communication required for successful delivery.

Key Responsibilities

Project Planning & Delivery

• Own the end-to-end planning and coordination of assigned technology and transformation projects.
• Establish clear project objectives, scope, deliverables, milestones and delivery plans.
• Develop and maintain detailed project plans showing activities, owners, dependencies, milestones and target dates.
• Coordinate delivery across Business Analysis, Engineering, QA, business teams and third-party suppliers.
• Establish and maintain the project critical path and proactively manage activities that could impact delivery.
• Ensure project dependencies are identified, understood, owned and actively managed.
• Track actual progress against agreed plans and milestones.
• Challenge progress and completion claims where appropriate and ensure project status is supported by evidence.
• Identify slippage early and establish appropriate recovery actions with delivery teams.
• Coordinate project activities through development, integration, testing, UAT, operational readiness and implementation.
• Ensure projects have clearly defined entry and exit criteria for significant delivery stages or gates.
• Support implementation, cutover and post-launch activities where required.
• Ensure projects are formally closed with outstanding actions, lessons learned and ownership clearly documented.

Governance & Delivery Control

• Establish proportionate project governance appropriate to the scale, complexity and risk of each initiative.
• Maintain project RAID logs covering risks, assumptions, issues and dependencies.
• Ensure actions and decisions have clear owners and agreed completion dates.
• Maintain an accurate project decision log and ensure material decisions are appropriately documented.
• Establish appropriate project reporting and governance meetings.
• Produce concise and accurate project status reporting for Technology leadership and senior management.
• Maintain clear RAG reporting based on defined and consistently applied criteria.
• Escalate material risks, issues, dependencies and decisions promptly.
• Ensure project documentation and delivery evidence are maintained appropriately.
• Support effective change control when scope, requirements, priorities or delivery dates change.
• Maintain traceability between agreed scope, delivery plans and project outcomes.
• Ensure unresolved issues are visible rather than hidden within overall project status.

Scope, Requirements & Change Control

• Work closely with Business Analysts to ensure project scope and requirements are sufficiently understood before being committed into delivery plans.
• Ensure changes to agreed scope are identified, assessed and controlled.
• Assess the delivery impact of proposed changes across schedule, resources, dependencies and risk.
• Prevent uncontrolled scope expansion and ensure material changes follow agreed governance.
• Ensure assumptions and unresolved business decisions are visible within project planning.
• Support prioritisation of requirements where delivery constraints require trade-offs.
• Ensure launch-critical requirements are clearly distinguished from subsequent roadmap activity.
• Maintain alignment between business requirements, delivery scope and project plans.
• Proactively identify risks to project delivery and ensure appropriate mitigation actions are established.
• Drive issues through to resolution rather than simply recording them.
• Identify cross-project, system, supplier and operational dependencies.
• Ensure dependencies have owners, required dates and clear consequences if they are not met.
• Escalate blockers when they cannot be resolved within the delivery team.
• Support contingency and recovery planning where significant delivery risks arise.
• Maintain clear visibility of decisions required from senior stakeholders.
• Ensure project risks are communicated objectively and without unsupported assumptions.

Communication & Stakeholder Management

• Act as a central coordination point for assigned projects.
• Build effective working relationships across Technology and the wider Poole Bay Holdings business.
• Coordinate stakeholders across Technology, Sales, Marketing, Finance, Supply Chain, Operations, Customer Service and other functions as required.
• Facilitate effective project meetings, ensuring clear decisions, actions, owners and deadlines.
• Communicate project status clearly to technical and non-technical stakeholders.
• Adapt project communication appropriately for delivery teams, operational stakeholders and senior management.
• Challenge stakeholders constructively where actions, decisions or dependencies threaten delivery.
• Ensure stakeholders understand the impact of delays, changes and unresolved decisions.
• Coordinate third-party suppliers and delivery partners where required.
• Prepare project updates and executive reporting for the Group CTO and senior management.

Delivery Team Coordination

• Work closely with Business Analysts, Lead/Senior Developers, Developers, QA and other delivery roles.
• Facilitate effective planning and coordination across the project lifecycle.
• Ensure teams have clarity around priorities, sequencing, dependencies and delivery expectations.
• Support backlog and delivery planning without taking ownership of business requirements or technical solution design.
• Coordinate resource requirements with Technology leadership.
• Identify capacity or capability constraints that could affect project delivery.
• Support effective hand-offs between requirements, development, QA, UAT and release.
• Help remove organisational and delivery blockers affecting the team.
• Promote accountability while maintaining a collaborative working environment.

Systems & Process Improvement

• Use Jira and agreed project-management tools to maintain transparent delivery information.
• Ensure Jira and project reporting accurately reflect delivery status.
• Develop consistent project-management templates, controls and reporting practices.
• Identify opportunities to improve project delivery, governance and communication.
• Support implementation of consistent Definition of Ready (DoR) and Definition of Done (DoD) practices.
• Contribute to improving Technology portfolio and resource planning.
• Capture lessons learned and ensure relevant improvements are incorporated into future projects.
• Support the development of a consistent project and programme delivery framework across Poole Bay Holdings.