IT Project Manager

Focus Group; Exeter; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading tech provider is seeking an IT Project Manager to oversee project management and customer service within the SME Project Management team. The role involves managing customer expectations, coordinating resources, and ensuring projects are delivered on time. The ideal candidate will be results-oriented, detail-oriented, and a team player, ready to make a real impact in a dynamic environment.

Benefits

Generous Holidays

Paid Volunteering Days

Referral Rewards

Social Events

Qualifications

• Ability to manage multiple projects efficiently.
• Focused and committed to project management.

Responsibilities

• Manage customer expectations and coordinate resources.
• Track project progress and ensure timely delivery.
• Develop and maintain project documentation.

Skills

Project Management

Communication

Detail-oriented

Team Player

Education

Project Management qualification

Job description

We're Hiring - IT Project Manager

Salary - Up to £32,500 (DOE)

Location - Shoreham by Sea & Exeter

Key Benefits

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose

As an IT Project Manager, you'll work with the team to ensure professional and high-quality project management and customer service within the SME Project Management team, catering to our IT and Telecommunication clients. Your responsibilities will include managing customer expectations, coordinating resources, and overseeing costs.

Key Responsibilities

• Review customer requirements as presented by the sales team, clarify and challenge as appropriate, and initiate the project within the agreed SLA.
• Execute the project plan ensuring clear and regular communication, engaging all necessary departments, while ensuring an exceptional customer experience.
• Actively track project progress, including forecast, appointed, and completion dates, to ensure projects are delivered as per the requirements and within the agreed timeline.
• Review feedback from customers and engineers to ensure requirements are met and address any scope or assumption changes.
• Escalate serious issues promptly to stakeholders, both internal and external.
• Develop and maintain project and departmental documentation to support the team and department objectives.
• Ensure all necessary information and data are collated and finalized for invoicing and lease processing.

Skills & Experience

• Focused and committed to project management, with the ability to manage multiple projects efficiently.
• Ability to follow processes, build rapport, and handle complaints professionally.
• Results-oriented, with the ability to deliver clear and articulate information to diverse audiences.
• Detail-oriented, with effective estimation and prioritization skills.
• Team player, willing to listen, share knowledge, and contribute to a cohesive team environment.

Additional Information

• A Project Management qualification is desirable but not essential. Passion and potential matter more!

We celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or reasonable adjustments, reach out to us. We're here to help.

Ready to make a real impact? Apply now!