IT Project Engineer

digitalphobia Ltd; Oxford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Project Engineer to join their dynamic team in Oxford. In this full-time, on-site role, you will be at the forefront of optimizing IT systems for clients, engaging in project planning, and collaborating with team members to implement innovative network solutions. Your expertise in Microsoft 365, networking, and IT project management will be crucial in delivering exceptional service. This role offers a chance to work in a supportive environment that values technical excellence and continuous development, with perks like paid training and an Electric Vehicle Scheme. If you're ready to take your career to the next level, this opportunity is perfect for you.

Benefits

25 days of holiday

Electric Vehicle Scheme

Paid training and development

Qualifications

• Minimum 3 years experience in IT/computing with project involvement.
• Strong knowledge of Microsoft 365 and networking principles.

Responsibilities

• Manage IT projects and ensure successful implementation of solutions.
• Liaise with clients for project updates and training.

Skills

IT project management

Microsoft 365

Networking fundamentals

Active Directory

Problem-solving skills

Communication skills

Education

3+ years experience in IT/computing

Tools

ConnectWise Manage

Veeam

Bitwarden

FortiGate firewalls

Job description

Direct message the job poster from digitalphobia Ltd

digitalphobia Ltd, based in Oxfordshire, specialises in designing, building, and integrating IT systems to optimise functionality for clients. They provide technical guidance, consultancy, project management, implementation, and IT support services, including network monitoring, Office 365/G Suite migration, and disaster recovery solutions.

What you'll do

This is a full-time on-site role for a Project Engineer at digitalphobia Ltd. The Project Engineer will be responsible for project planning, engineering, and management tasks to optimise IT systems for clients. Responsibilities include collaborating with team members, implementing network solutions, and ensuring project success.

Core duties and responsibilities

• Identify IT solutions to problems with the guidance of Projects Manager
• Assist with writing proposal documents
• Use quoting tool to produce quotations for customers

Project Work

• Assist with management of projects with the guidance of Projects Manager
• Liaison with customer stakeholders to provide timely updates on project status
• Liaison with customer end users as needed for training and handover
• Identifying unexpected problems within projects and producing solutions
• Use of ConnectWise Manage to keep a log of time and notes related to project progress
• Liaison with other departments to make use of additional staff resource where required
• Documentation of all work, and handover information to clients as needed

Additional duties and responsibilities

Escalated Support

• Be a technical escalation resource for complex support tickets when required

Change Management

• Assist with infrastructure changes under managed contracts, such as:
• Switch/firewall reconfiguration
• Migration to new software
• Major software version upgrades

Infrastructure maintenance

• Identify software/firmware vulnerabilities which require patching
• Assist in deployment of updates to systems
• Identify hardware lifecycles and management of warranties
• Review trending data to address future growth

Regular site visits

• As required, weekly/fortnightly/monthly site visits for larger clients.

Ad-hoc site visits

• Attending client sites for work that falls outside of service team scope, such as:
• Installing/replacing networking/server infrastructure equipment
• Complex reconfiguration work
• Emergency site visit where high level of problem solving required

Key technical skills required

• Minimum of 3 years experience in IT/computing
• Demonstrable experience of involvement with IT project work
• Microsoft 365:
• Exchange Online
• SharePoint/OneDrive
• Knowledge of business backup software (e.g. Veeam)
• Password management software (e.g. Bitwarden, LastPass)
• Active Directory / Windows DHCP inc failover / DNS
• Hyper-V
• A strong grounding of networking, including:
• IP addressing and subnetting
• Switching and routing
• VLANs
• Hardware firewall principles
• Single sign on and identity management principles

Nice to haves

• Co-Managed SIEM experience
• IT quoting tools
• FortiGate firewalls
• FortiClient EMS
• SAML or OAuth SSO solutions (e.g. Entra ID, Okta, JumpCloud)
• Scripting experience
• Hyperconverged infrastructure
• SANs
• Zoom rooms administration

Other requirements

• Be able to drive and have full use of own car (company mileage expensed)
• This role is based at our Oxford offices. Ad-hoc working from home is considered for special/personal reasons or where it makes sense for project work; however, the primary day-to-day is office based.
• 25 days of holiday
• Electric Vehicle Scheme
• Paid training and development

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting