IT Project Engineer

Accord Business Solutions; Inverness; Hybrid; GBP 48,000 - 68,000; Full time

Job summary

Accord Business Solutions in Inverness is seeking an IT Project Engineer to own infrastructure projects from planning through handover, including Microsoft 365, Azure, networking and security. You’ll coordinate with customers, suppliers and internal teams to deliver on time and within scope.

You will manage tasks, documentation, milestones and time recording in ConnectWise Manage, while leading onboarding, migrations and technology transformation across UK-wide deployments.

Qualifications

• Proven experience delivering IT infrastructure projects in a customer-facing environment.
• Strong knowledge of Microsoft 365, Entra ID, Active Directory and endpoint management technologies.
• Good understanding of networking fundamentals including VPNs, DNS, DHCP, switching and firewalls.
• Experience using ConnectWise Manage or a similar PSA/project management platform.
• Excellent communication, organisational and stakeholder management skills.
• Ability to manage multiple workstreams and prioritise effectively.
• Full UK driving licence.
• Microsoft certifications covering Microsoft 365, Azure or Endpoint Management.
• Fortinet or other networking/security certifications.
• PRINCE2, Agile or other project management qualifications.
• Experience with backup platforms, monitoring solutions, RMM tools and migration technologies.

Responsibilities

• Delivering infrastructure, cloud and Microsoft 365 projects from planning through to implementation and handover.
• Managing project tasks, documentation, milestones and time recording within ConnectWise Manage.
• Implementing solutions across Microsoft 365, Entra ID, Intune, Azure, networking, wireless, firewalls and server infrastructure.
• Leading customer onboarding, migrations, infrastructure refreshes and technology transformation projects.
• Working directly with customers to provide updates, manage expectations and ensure successful project outcomes.
• Producing high-quality technical documentation and operational handovers.
• Supporting project scoping, technical discovery and effort estimation activities.
• Identifying risks, dependencies and opportunities for continual improvement.

Skills

Project delivery

Customer facing

Communication

Stakeholder management

Documentation

Risk management

Time management

Leadership

Driving licence

Microsoft 365

Education

Microsoft certifications

PRINCE2/Agile

Tools

ConnectWise Manage

Job description

Location: Inverness / Hybrid (travel to customer sites required - UK Wide)

Type: Full-time, Permanent

Closing Date: 31st August 2026

Are you an experienced infrastructure engineer who enjoys delivering projects from concept through to completion?

Accord Business Solutions, we're looking for an IT Project Engineer to join our growing Infrastructure Projects team. This is an opportunity to work on a wide variety of customer projects spanning Microsoft 365, Azure, networking, security, infrastructure refreshes, migrations and cloud transformation initiatives. The role combines hands‑on technical delivery with project ownership, customer engagement and commercial awareness.

About the Role

As an IT Project Engineer, you will take ownership of assigned projects, ensuring they are delivered on time, within scope and to a high technical standard. You'll work closely with customers, suppliers and internal teams to coordinate project activities, manage risks and provide excellent customer service throughout the project lifecycle.

This role is ideal for someone who enjoys variety, takes pride in delivering quality outcomes and is comfortable managing multiple projects simultaneously.

What You'll Be Doing

• Delivering infrastructure, cloud and Microsoft 365 projects from planning through to implementation and handover.
• Managing project tasks, documentation, milestones and time recording within ConnectWise Manage.
• Implementing solutions across Microsoft 365, Entra ID, Intune, Azure, networking, wireless, firewalls and server infrastructure.
• Leading customer onboarding, migrations, infrastructure refreshes and technology transformation projects.
• Working directly with customers to provide updates, manage expectations and ensure successful project outcomes.
• Producing high-quality technical documentation and operational handovers.
• Supporting project scoping, technical discovery and effort estimation activities.
• Identifying risks, dependencies and opportunities for continual improvement.

Typical Projects

You’ll be involved in a diverse range of projects including:

• Microsoft 365 deployments and migrations
• Azure and cloud infrastructure projects
• Intune and endpoint management rollouts
• Active Directory and identity projects
• Server and infrastructure refreshes
• Network, wireless and firewall implementations
• Business acquisitions, domain migrations and customer onboarding projects
• Documentation, monitoring and operational improvement initiatives

What We're Looking For

• Proven experience delivering IT infrastructure projects in a customer-facing environment.
• Strong knowledge of Microsoft 365, Entra ID, Active Directory and endpoint management technologies.
• Good understanding of networking fundamentals including VPNs, DNS, DHCP, switching and firewalls.
• Experience using ConnectWise Manage or a similar PSA/project management platform.
• Excellent communication, organisational and stakeholder management skills.
• Ability to manage multiple workstreams and prioritise effectively.
• Full UK driving licence.
• Microsoft certifications covering Microsoft 365, Azure or Endpoint Management.
• Fortinet or other networking/security certifications.
• PRINCE2, Agile or other project management qualifications.
• Experience with backup platforms, monitoring solutions, RMM tools and migration technologies.

What Success Looks Like

You’ll be someone who:

• Takes ownership and sees projects through to completion.
• Communicates clearly with customers and colleagues.
• Maintains high standards of documentation and attention to detail.
• Understands the commercial impact of project delivery.
• Continuously seeks opportunities to improve processes and customer outcomes.

Why Join Accord?

• Work on varied and technically challenging projects.
• Gain exposure to modern Microsoft cloud and infrastructure technologies.
• Be part of a collaborative and supportive technical team.
• Opportunities for training, certification and career progression.
• Make a real impact on customer success and business growth.

Ready to take ownership of exciting infrastructure projects and help customers transform their technology environments? We'd love to hear from you.