IT Product Owner (Business Portfolio Transition)

CalMac Ferries; Gourock; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Caledonian MacBrayne seeks an IT Product Owner to lead digital products across finance, fleet asset management, supply chain, HR and CRM. You will own the product vision, roadmap and backlog, sourcing new technology with supply chain colleagues and external providers, and translate business needs into user stories.

The role requires Agile delivery and enterprise SaaS knowledge such as SAP or Dynamics, with a degree-level computing/engineering qualification.

Formación

• Experience owning and delivering digital products in complex operational environments.
• Experience across the full product lifecycle from discovery to live service support.
• Ability to translate complex business requirements into user-focused digital solutions.
• Experience supporting business change and digital transformation initiatives.

Responsabilidades

• Own and shape the product vision, roadmap and backlog for business-critical technology solutions.
• Partner with Supply Chain colleagues and external providers to identify technology solutions.
• Translate business needs into product outcomes, epics, user stories and acceptance criteria.
• Prioritise backlogs by customer outcomes, business value, risk, cost and delivery dependencies.
• Act as the primary link between business stakeholders and technical delivery teams.
• Work with business leaders to understand challenges, priorities and opportunities for improvement.
• Lead product discovery activities, workshops and stakeholder engagement sessions.
• Champion digital innovation and opportunities to modernise systems, processes, and ways of working.
• Collaborate with developers, analysts, designers, testers and delivery partners to ensure successful implementation.
• Monitor product performance through KPIs and use data to drive continual improvement.
• Support organisational change, communication, training and user adoption.
• Ensure solutions align with cybersecurity, data protection, resilience and regulatory requirements.

Conocimientos

Agile frameworks

Stakeholder engagement

Data-driven decisions

Enterprise integrations

APIs & data flows

Educación

Degree-level qualification in Computing/Engineering/IT

Herramientas

Jira

Confluence

Azure DevOps

SAP or Dynamics experience

Descripción del empleo

This IT Product Owner post sits within IT at Caledonian MacBrayne and leads digital products for business functions such as finance, fleet asset management, supply chain, HR and customer relationship management. The role owns the product vision, roadmap and backlog, sources new technology with supply chain colleagues and external providers, and turns business needs into user stories. It calls for Agile delivery and enterprise SaaS knowledge such as SAP or Dynamics, with a degree-level qualification in a computing or engineering discipline required.

What the job involves

• Own and shape the product vision, roadmap and backlog for business-critical technology solutions
• Partner with Supply Chain colleagues and external providers to identify and source technology solutions
• Translate business needs into product outcomes, epics, user stories and acceptance criteria
• Prioritise backlogs by customer outcomes, business value, risk, cost and delivery dependencies
• Act as the primary link between business stakeholders and technical delivery teams
• Work closely with business leaders to understand challenges, priorities and opportunities for improvement
• Lead product discovery activities, workshops and stakeholder engagement sessions
• Champion digital innovation and opportunities to modernise systems, processes and ways of working
• Collaborate with developers, analysts, designers, testers and delivery partners to ensure successful implementation
• Monitor product performance through KPIs and use data and insight to drive continual improvement
• Support organisational change, communication, training and user adoption
• Ensure solutions align with cybersecurity, data protection, resilience and regulatory requirements

What’s required

Qualifications

• Degree-level qualification in Computer Science, Engineering, Information Technology or a related discipline

Experience

• Proven experience owning and delivering digital products in complex operational environments
• Experience across the full product lifecycle, from discovery and business case through to live service support
• Experience translating complex business requirements into user-focused digital solutions
• Experience supporting business change and digital transformation initiatives

Skills & knowledge

• Working knowledge of Agile frameworks such as Scrum and SAFe within cross-functional product teams
• Managing and prioritising backlogs, writing user stories and acceptance criteria, and making trade-off decisions
• Excellent stakeholder engagement, relationship building and influencing skills
• Strong analytical skills, using data and insight to support decisions
• Knowledge of enterprise SaaS platforms and integrations, such as SAP, Dynamics or similar
• Understanding of APIs, enterprise systems integration and business data flows

Other

• Appreciation of cybersecurity, regulatory compliance, data governance and resilience in critical operational services

Nice to have

• Agile or product certifications such as CSPO or SAFe PO/PM
• Experience with Jira, Confluence, Azure DevOps or similar tools
• Experience within transport, travel, mobility, infrastructure or other operationally critical industries