IT Process Analyst: ISO & Compliance Champion

Introduction Saab Uk; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Introduction Saab UK is seeking an IT Process Analyst to analyse and govern IT and business processes, ensuring alignment with ISO standards. You will document workflows, SOPs, and work instructions, and lead stakeholder workshops.

You will monitor KPI performance and drive improvements to support Saab's culture of innovation and high standards. This role collaborates across IT, security, engineering, HR and operations.

Qualifications

• Proven experience as an IT Process Analyst or similar role.
• Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).
• Experience supporting audits and maintaining evidence for compliance.
• Familiarity with ITIL and IT Service Management practices.
• Skilled in process mapping tools (Visio, Lucidchart, BPMN).

Responsibilities

• Analyse existing IT and business systems processes to identify inefficiencies and improvement opportunities.
• Develop and maintain high-quality process documentation, including workflows, SOPs, and work instructions.
• Facilitate stakeholder workshops to gather input and validate future-state processes.
• Monitor process performance using KPIs, recommending improvements to support Saab's high-standards culture of innovation and expertise.
• Support IT governance by analysing, improving, and governing IT processes in alignment with ISO standards.

Skills

IT Process Analyst

ISO standards knowledge

Audits & compliance

ITIL & ITSM

Process mapping (Visio/Lucidchart/BPMN

Clear communication

Tools

ServiceNow

Jira Service Management

Visio

Lucidchart

BPMN

Job description

Introduction Saab UK is seeking an IT Process Analyst to analyse and govern IT and business processes, ensuring alignment with ISO standards. You will document workflows, SOPs, and work instructions, and lead stakeholder workshops.

You will monitor KPI performance and drive improvements to support Saab's culture of innovation and high standards. This role collaborates across IT, security, engineering, HR and operations.