IT Process Analyst

Introduction Saab Uk; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Introduction Saab UK is seeking an IT Process Analyst to analyse and govern IT and business processes, ensuring alignment with ISO standards. You will document workflows, SOPs, and work instructions, and lead stakeholder workshops.

You will monitor KPI performance and drive improvements to support Saab's culture of innovation and high standards. This role collaborates across IT, security, engineering, HR and operations.

Qualifications

• Proven experience as an IT Process Analyst or similar role.
• Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).
• Experience supporting audits and maintaining evidence for compliance.
• Familiarity with ITIL and IT Service Management practices.
• Skilled in process mapping tools (Visio, Lucidchart, BPMN).

Responsibilities

• Analyse existing IT and business systems processes to identify inefficiencies and improvement opportunities.
• Develop and maintain high-quality process documentation, including workflows, SOPs, and work instructions.
• Facilitate stakeholder workshops to gather input and validate future-state processes.
• Monitor process performance using KPIs, recommending improvements to support Saab's high-standards culture of innovation and expertise.
• Support IT governance by analysing, improving, and governing IT processes in alignment with ISO standards.

Skills

IT Process Analyst

ISO standards knowledge

Audits & compliance

ITIL & ITSM

Process mapping (Visio/Lucidchart/BPMN

Clear communication

Tools

ServiceNow

Jira Service Management

Visio

Lucidchart

BPMN

Job description

Improvement:

Analyse existing IT and business systems processes to identify inefficiencies and improvement opportunities. Develop and maintain high-quality process documentation, including workflows, SOPs, and work instructions. Facilitate stakeholder workshops to gather input and validate future-state processes. Monitor process performance using KPIs, recommending improvements to support Saab's high-standards culture of innovation and expertise.

ISO Standards & Compliance:

Ensure alignment with relevant ISO standards, including ISO 27001 (Information Security), and ISO 9001 (Quality Management). Support internal and external audits by preparing documentation, evidence, and corrective actions. Maintain controlled documents in accordance with Saab's quality and governance requirements.

Governance & Documentation:

Contribute to IT governance functions, including change management, risk assessments, and process assurance. Maintain documentation with a strong focus on accuracy, compliance and traceability-reflecting Saab's value of trust .

Stakeholder Engagement:

Work collaboratively across IT, Cyber Security, Engineering, HR, and Operations to ensure processes are practical and embedded. Provide training and guidance to colleagues on process compliance, ISO requirements, and governance expectations. Promote a culture of continuous learning and expertise , aligned with Saab's core values.

Skills & Experience:

• Essential: Proven experience as an IT Process Analyst, Business Analyst, or similar role.


• Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).


• Experience supporting audits and maintaining evidence for compliance.


• Familiarity with ITIL and IT Service Management practices.


• Skilled in process mapping tools (Visio, Lucidchart, BPMN).


• Excellent communication skills, able to translate complex topics for diverse audiences.

Desirable:

• ITIL Foundation or above.


• ISO Lead Auditor or Implementer qualifications.


• Experience with defence, aerospace, or other highly regulated industries.


• Exposure to platforms such as ServiceNow, or Jira Service Management.


• Experience in continuous improvement (Lean, Six Sigma).

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview. TPBN1_UKTJ

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

The Role:

The IT Process Analyst will support Saab UK's IT and Business Systems functions by analysing, improving, and governing IT processes in alignment with ISO standards. The successful candidate will champion structured, high-quality processes that support operational excellence, audit readiness, security, and compliance within a defence‑grade environment.

Key Responsibilities:

Process Analysis & Continuous