IT Process Analyst: Compliance & Continuous Improvement

SAAB; Fareham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Saab UK is seeking an IT Process Analyst to join our IT and Business Systems team. You will analyse and govern IT processes in line with ISO standards to support operational excellence, audit readiness, security, and compliance within a defence-grade environment.

The role involves documenting workflows, facilitating workshops, and driving continuous improvement across IT, Cyber Security, Engineering, and Operations.

Qualifications

• Proven experience as an IT Process Analyst, Business Analyst, or similar role.
• Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).
• Experience supporting audits and maintaining evidence for compliance.
• Familiarity with ITIL and IT Service Management practices.
• Skilled in process mapping tools (Visio, Lucidchart, BPMN).
• Excellent communication skills, able to translate complex topics for diverse audiences.
• Experience with defence, aerospace, or other highly regulated industries.
• Exposure to platforms such as ServiceNow, or Jira Service Management.

Responsibilities

• Analyse existing IT and business systems processes to identify inefficiencies and improvement opportunities.
• Develop and maintain high-quality process documentation, including workflows, SOPs, and work instructions.
• Facilitate stakeholder workshops to gather input and validate future-state processes.
• Monitor process performance using KPIs, recommending improvements to support Saab’s high-standards culture of innovation and expertise.
• Ensure alignment with ISO standards and support audits with documentation and corrective actions.
• Maintain documentation with accuracy, compliance, and traceability.

Skills

Process analysis

Continuous improvement

ISO 27001

ISO 9001

ITIL Foundation

Stakeholder engagement

Tools

Visio

Lucidchart

BPMN

ServiceNow

Jira Service Management

Job description

Saab UK is seeking an IT Process Analyst to join our IT and Business Systems team. You will analyse and govern IT processes in line with ISO standards to support operational excellence, audit readiness, security, and compliance within a defence-grade environment.

The role involves documenting workflows, facilitating workshops, and driving continuous improvement across IT, Cyber Security, Engineering, and Operations.