IT Placement- Field Support Opportunities 2027 -

Allstate Private Limited; Belfast City District; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Life assurance

Private medical and dental insurance

Volunteering days

Cycle to work

Job summary

Allstate NI offers a 12-month year-in-industry placement for IT undergraduates with a keen interest in customer technical support, including hardware, software and networking. The role is based in Belfast or Derry/Londonderry and aims to build hands-on experience within an Agile technology team.

You will receive mentorship from senior leaders, exposure to modern technologies, and structured development opportunities, while contributing to real business challenges and customer-focused solutions.

Qualifications

• Must have legal right to work in the UK.
• Expected to be in second year of computing-related degree by June 2027 or third year for IT degrees.
• Achieve 2.1 classification or higher in current modules to date.

Responsibilities

• Optimize employee satisfaction by delivering a welcoming support service.
• Provide personalised incident management and act as single point of contact for updates.

Skills

Communication skills

Interpersonal skills

Right to work in UK

Customer-focused mindset

Education

Second year computing-related degree (by Jun 2027)

2.1-class honours or higher (to date)

Tools

Windows

macOS

Zoom

Microsoft Teams

SharePoint Online

VPN

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Your role in the team

We have (12 month) year-in-industry placement opportunities starting in summer 2027 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking).

If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you.

Programme Highlights

• Hands-on experience as part of an Agile technology team.
• Mentorship and support from senior leaders and technical experts.
• Opportunities to work with modern and innovative technologies.
• Exposure to real business challenges and customer focused solutions.
• Structured learning and development opportunities.
• Opportunities to develop your technical, professional and leadership capabilities.
• A collaborative and inclusive working environment.

Please note we have one position available in our Belfast office and one position in our Derry/Londonderry Office.

Key responsibilities:

• Optimise employee satisfaction by providing a support service experience that employees find welcoming and appealing
• Deliver support services that employees are eager to use - support includes personalised configuration, troubleshooting, problem resolution and proactive technical advice
• Support mobility devices such as company mobile phones (Android, iOS), iPad
• Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations
• Provide personalised incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status.

Applicants should have knowledge of, and keen interest in, IT Infrastructure to include:

• PC – Windows and Apple Mac
• Mobile phone – Android/iOS/Windows
• Conferencing – video/audio with emphasis on Zoom and Microsoft Teams
• Collaboration tools – Teams, SharePoint Online
• Possess strong communication and interpersonal skills

Essential Skills:

• All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
• Expecting to complete your second year of a computing-related degree course by the end of June 2027 (or the third year for relevant IT degrees).
• You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application.
• As part of this role, you will be required to be in your assigned Office 5 days a week.

Desirable Skills:

• A clean driving license and access to a vehicle.

Supervisory Responsibilities:

This job does not have supervisory duties.

Job Posting End Date: Tuesday 20th October [11:59PM]

Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture

Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.

What do you get in return?

As well as receiving a competitive annual salary, our reward package includes:

• Corporate bonus scheme
• Pension scheme
• Annual performance-related pay reviews
• Life assurance and income protection
• Flexible working options
• Hybrid working
• Private medical and dental insurance
• Access to an employee assistance programme
• Discounted gym membership
• Two paid volunteering days each year
• Cycle to work scheme

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.