IT Outsourcing Commercial Manager

AXA UK; Birmingham; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading insurance company in Birmingham seeks an IT Outsourcing Commercial Manager to lead the strategic delivery of third-party outsourcing programs. This role builds strong stakeholder relationships while managing contracts to ensure compliance and performance optimization. The ideal candidate will have significant experience in contract management within regulated environments and proven capabilities in negotiation and financial governance.

Qualifications

• 5+ years in contract and commercial management in regulated environments.
• Strong experience with ITO and BPO contract terms.
• Proficiency in budgeting and commercial document governance.

Responsibilities

• Leads commercial delivery of third-party outsourcing programs.
• Oversees contract compliance and manages contract changes.
• Collaborates with Legal, Risk, Compliance, and Finance functions.

Skills

Contract Management

Negotiation

Financial Governance

Stakeholder Engagement

Problem-Solving

Education

Qualifications in UK Law

Qualifications in Business Administration

Job description

General

Job Title: IT Outsourcing Commercial Manager

Reports To: Head of IT & Outsourcing Shared Services

Beazley

Beazley is a specialist insurer with three decades ofexperience in providing clients with the highest standards of underwriting and claims service worldwide. All our insurance businesses are rated A (Excellent) by A.M. Best. Beazley is a proud participant in the Lloyd's market, the largest and oldest insurance market in the world. Through the Lloyd's broker network and the market's trading licenses, we are able to access a wide range of insurance and reinsurance businesses from around the world.

The IT Outsourcing Commercial Manager leads the commercial delivery of strategic third party outsourcingprogramme, ensuring contracts drive value, performance, and compliance. This fast-paced role adapts to evolving business, executive, and stakeholder needs. While no two days are the same, you’ll lead the team shaping and managing frameworks, tools, and methodologies aligned with market, regulatory, and business standards.

Job Description:

The IT Outsourcing Commercial Manager is responsible for ensuring the integrity, performance, and value of contractual agreements in our strategic third party outsourcing programme. As the subject matter expert on contract terms and frameworks, they oversee negotiations, financial governance, supplier audits, and performance incentives—aligning agreements with business goals, regulations, and sourcing strategies. Their key responsibilities include:

• Leads the commercial and contractual strategy, ensuring alignment with business goals, regulatory standards, and sourcing targets.
• Acts as the primary expert on contract terms, interpreting clauses, answering queries, and delivering stakeholder training.
• Oversees contract compliance by developing and managing tools like obligation trackers and templates.
• Manages contract changes end-to-end—from initiation and impact assessment to negotiation, approval, and execution.
• Reviews supplier proposals and billing to ensure alignment with contract terms, pricing mechanisms, and cost optimisation.
• Leads issue and dispute resolution processes, acting as the escalation point for billing and performance concerns.
• Maintains the integrity of pricing schedules and ensures commercial optimisation of scope changes and extensions.
• Oversees supplier audits, exit planning, and ensures audit controls are in place per policy.
• Collaborates with Legal, Risk, Compliance, Finance, and Business Owners to operationalise contracts effectively.
• Drives innovation and value creation through gainsharing mechanisms and continuous improvement opportunities.
• Manages sourcing budgets, forecasts, and financial reporting, including variance analysis and reconciliation.
• Ensures accuracy of all contract-related charges, authorises invoices, and manages chargeback processes.
• Works with Finance and Tax to implement financial controls, SOX compliance, and cost allocation strategies.
• Builds capability across the organisation by coaching stakeholders and embedding contract management best practices.
• Supports aligning commercial delivery with internal needs and enterprise-wide resilience.

General:

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
• Display business ethics that uphold the interests of all our customers
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups

Personal Specification:

Education and Qualifications

• Preferred qualifications in UK law, accounting, or business administration

Key Skills/Capabilities:

• 5+ years in contract and commercial management within regulated, multi-business unit environments
• Proven track record managing Tier 1 service providers, including contract negotiation, financial control, and change management
• Strong experience with ITO and BPO contract terms and sourcing commercial models
• Skilled in budgeting, forecasting, and commercial document governance
• Excellent stakeholder engagement and communication skills
• Experienced in building teams and capabilities across direct and matrix structures
• Proficient in developing and implementing commercial tools and solutions

Aptitude and Disposition

• Commercial and data-driven
• Attention to detailand process orientation
• Problem-solving mindsetand curiosity
• Adaptabilityin high-pressure or ambiguous situations
• Focused on achieving outcomes, self-motivated, and adaptable.
• Professional approach to interacting successfully with managers, colleagues, and external suppliers.
• Resourceful self-starter with strong networking and leadership skills.

Competencies

• Collaborative with strong interpersonal and leadership skills
• Competent in collaborating with global teams in diverse locations and different time zones
• Strong stakeholder management skills
• Excellent communication skills and strong customer-centric focus, including cultural awareness
• Strategic mindset and problem-solving skills
• Strong change implementation skills and experience
• Analytical mindset, but also creativity to seek, encourage and find non-traditional approaches
• A proven ability to take the lead on important IT policies and initiatives
• Able to set direction for and gain commitment of the IT function
• An individual proven to be open and honest with business about the IT function
• Ability to maintain a high reputation for reliable service and delivery
• Proactive, innovative and one step ahead of business thinking
• Demonstrably commercially and data-driven