IT Operations/System Engineer

JR United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global technology company seeks an IT Operations/Systems Engineer to optimize IT service delivery and infrastructure reliability across Europe. The role involves collaboration with various teams to ensure operational excellence and security while supporting business growth. Ideal candidates will have a strong background in IT operations and a passion for customer satisfaction.

Qualifications

• 3+ years in IT operations/systems engineering.
• ITIL certification preferred.

Responsibilities

• Collaborate with teams to provide cloud platform solutions.
• Ensure 24/7 reliability of servers and networks.
• Automate onboarding/offboarding workflows.

Skills

Problem-Solving

Collaboration

Customer Orientation

Education

Bachelor’s degree in Computer Science

Tools

PowerShell

Hyper-V

ServiceNow

Jira

Slack

Python

Job description

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Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.

Position Overview

Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future-ready, global IT platforms, applications, and services. We are chartered to lead the overseas IT strategy, architecture, roadmap, and execution. Satisfying our internal/external customers and becoming a world-class global IT team are our top aspirations.

We are currently seeking a passionate IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You'll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment. This position will report to Tencent’s EMEA IT Center and will be based in Amsterdam, Netherlands. You will work closely with our Overseas IT, Tencent Games, Finance, and various business teams. This position will play a critical role in supporting all businesses across Europe (including the UK and Turkey).

Primary Responsibilities

• Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users.
• Infrastructure & Asset Management
• Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software
• Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)
• Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems
• Operations & Technical Support
• Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS)
• Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack)
• Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus)
• Employee Lifecycle & Security
• Automate onboarding/offboarding workflows (account provisioning, access controls)
• Partner with HR/InfoSec to enforce IAM policies and compliance standards
• Develop IT operational playbooks and knowledge base documentation
• Optimize vendor management for procurement and SLAs
• Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc.

Who we are looking for

• Self-motivated, articulate, and passionate about delivering the best results and achieving the highest customer satisfaction. A quick learner.
• Loves satisfying customers with state-of-the-art cloud solutions, automation, realizing ideas, building services, and unlocking the potential of new technology.
• Collaborative, independent, persistent, flexible, and open-minded — and you see no conflict in any of these traits.
• Knowledgeable, resourceful, and shows initiative. You always keep the customer’s objectives in mind.
• Positive by nature, a great team player, and both dependable and autonomous.
• Customer-oriented and able to work at a very fast pace.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 3+ years in IT operations/systems engineering
• Expertise in Hyper-V virtualization and PowerShell automation
• Familiarity with ITSM platforms (ServiceNow/Jira/Slack)
• Windows/macOS administration and networking
• Scripting (Python/PowerShell)
• ITIL certification (preferred)
• Strong problem-solving and cross-functional collaboration skills
• Fluent in English; other EU languages preferred
• Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio IT experience

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.