IT Operations Manager

Kennedys; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Operations Manager to lead their IT team in London. This dynamic role involves overseeing daily IT operations, managing a talented team, and ensuring operational excellence across global IT services. The ideal candidate will possess extensive experience in IT operations and a strong understanding of service management frameworks. Join a forward-thinking firm that values innovation and diversity, where your contributions will significantly impact the business and its clients. This is an exciting opportunity to drive continuous improvements and enhance service delivery in a fast-paced environment.

Benefits

Professional Development Opportunities

Diversity and Inclusion Initiatives

Mentoring Programs

Flexible Working Arrangements

Qualifications

• 8-10 years of experience in IT operations, with 5 years in management.
• Strong knowledge of ITIL or similar frameworks required.

Responsibilities

• Oversee daily IT operations and manage a team of IT professionals.
• Ensure alignment of IT services with business goals and SLAs.

Skills

IT Operations Management

Leadership

Communication Skills

Problem-Solving

ITIL Knowledge

Education

Bachelor's Degree in IT or related field

Tools

IT Service Management Frameworks

Job description

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Kennedys is looking for an IT Operations Manager, to join our IT team and be based in our London office.

The IT Operations Manager is responsible for overseeing the day-to-day management and performance of the organisation's IT, ensuring smooth and efficient operations. This role involves leading a team of IT professionals, managing incident resolution, service requests, and ensuring adherence to SLAs and security policies. The IT Operations Manager will also drive continuous improvements in processes and service delivery, while collaborating with various departments to align IT services with business goals. Key responsibilities include resource planning, and ensuring operational excellence in a dynamic, fast-paced environment.

Team

Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. Working within the operational function within IT, this role will help advocate for the user and service experience while ensuring. Primarily located in the UK, this team provides services globally.

Key responsibilities

• Leadership and Management:
• Lead, mentor, and manage a team of Service Delivery Managers (SDMs) responsible for various regions.
• Develop and implement strategies to enhance the efficiency and effectiveness of global IT operations.
• Ensure alignment of IT operations with the company's strategic objectives and business goals.

Required experience

• Minimum of 8-10 years of experience in IT operations, with at least 5 years in a managerial role.
• Proven experience in managing global IT operations and service delivery teams.
• Strong knowledge of ITIL or other IT service management frameworks.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Experience managing third-party IT service providers, particularly IT Helpdesk suppliers.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 47 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.