IT Operations Delivery and Security Engineer

TN United Kingdom; Belfast; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join an innovative company as an IT Operations Engineer focused on security and support. This role involves ensuring seamless IT operations for end users, providing critical support and administration of systems and hardware. You will leverage your expertise in virtualization technologies and Microsoft 365 to enhance operational efficiency. The organization values employee development, offering a collaborative environment with core benefits such as pension contributions and health cash plans. If you thrive in high-pressure situations and possess strong communication skills, this is the perfect opportunity to advance your career in a dynamic setting.

Benefits

Employer Pension Contributions

Discretionary Bonus Schemes

Gym Memberships

Childcare Vouchers

Cycle to Work Schemes

Life Assurance

Health Cash Plans

Memberships of Relevant Institutions

Qualifications

• 5+ years as a systems administrator or architect.
• Experience with virtualization technologies and Microsoft 365.
• Strong customer service orientation and teamwork skills.

Responsibilities

• Ensure proper IT operations for end users.
• Provide operational support and administration of systems.
• Resolve end-user help requests and document issues.

Skills

IT Operations

Customer Service

Microsoft 365

Virtualization (VMWare, Hyper-V)

Network Troubleshooting

Documentation Skills

Tools

Microsoft Azure

SharePoint

Active Directory

Job description

Job Description

Your company

Join a dynamic and innovative company that values its employees and fosters a collaborative work environment. Our client is committed to providing top-notch IT services and support to ensure smooth business operations.

Your Role

As an IT Operations Engineer with a focus on security, you will ensure proper IT operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests, which may involve visits to branch offices and sites. You will provide operational support and administration of our systems and hardware.

What You Need to Succeed

To excel in this role, you should possess the ability to conduct research into a wide range of computing issues as required, absorb and retain information quickly, and present ideas in a user-friendly language. Being self-motivated with keen attention to detail, you should effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation and experience working in a team-oriented, collaborative environment are also essential.

Your main skills and experience will include a minimum of 5 years' relevant experience as a systems administrator or architect, knowledge of desktop, laptop, and server hardware, and experience with virtualization technologies such as VMWare and Hyper-V. You should have experience with backup solutions for complex multi-system platforms and vendors, and expertise in architectural design, development, migration, management, and supporting Microsoft 365, Azure, SharePoint, etc. In-depth working knowledge of Microsoft Windows Active Directory management and implementation, understanding and experience with M365 E5 security policies and SIEM/SOC solutions, and experience with Windows Operating Systems both client and server are required. Additionally, experience with network troubleshooting and diagnostic tools, strong written and oral communication skills, exceptional interpersonal skills, strong documentation skills, and flexibility to travel across the UK and Ireland are essential.

What You Will Get in Return

Our client offers development and learning programmes, services, and support designed to help you manage and balance your work/life priorities. Core benefits include employer pension contributions, discretionary bonus schemes, memberships of relevant institutions and professional bodies, life assurance, health cash plans, childcare vouchers, cycle to work schemes, and gym memberships.