IT Officer

axjs; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Eyecare scheme

Training & development

Career progression

Generous leave

Job summary

AirX Jet Support, a UK-based IT-enabled maintenance provider, is seeking an IT Support Officer to join its office-based team in London Stansted. The role focuses on hands-on technical support, workstation setup, and on-site assistance for staff and engineers.

Reporting to the CTO, you will work a Monday–Friday pattern in a busy, technical environment, with opportunities for growth and professional development. A valid UK driving licence is preferred.

Qualifications

• Minimum 1 year IT support or helpdesk experience.
• Basic knowledge of Office 365 and Microsoft services.
• Familiarity with Entra ID (Azure AD) and Intune.
• Strong problem-solving and communication skills.

Responsibilities

• Provide 1st and 2nd line technical support for hardware and software.
• Install and configure operating systems, devices, and peripherals.
• Set up workstations and user accounts for new joiners.
• Assist with IT inventory management and procurement.
• Monitor network connectivity and manage CCTV/access control systems.
• Provide IT support to staff, crew, and engineers on site.

Skills

IT Support

Problem solving

Communication

Team collaboration

Education

Diploma in IT or CompTIA A+

Tools

Office 365

Azure AD Entra ID

Microsoft Intune

TCP/IP networking

Job description

AirX Jet Support is a UK CAA and EASA approved Maintenance Repair Organisation with approval to provide Line & Base Maintenance services on our parent company fleet of CL-600, EMB-135 and ERJ-190 series aircraft. We are now looking for a reliable and hands-on IT Support Officer to join its office-based team. This is a great opportunity for someone with a strong foundation in IT support who’s ready to grow in a fast paced, technical environment.

This role reports to the Chief Technology Officer and is based at the London Stansted Diamond Hangar facility working a Monday to Friday shift pattern.

Key Responsibilities

• Provide 1st and 2nd line technical support for hardware and software issues.
• Install and configure operating systems, devices, and peripherals.
• Set up workstations and user accounts for new joiners.
• Assist with IT inventory management and procurement.
• Perform routine IT-related checks and procedures.
• Monitor and maintain WiFi access points, network infrastructure, and internet connectivity.
• Manage and support CCTV and access control systems.
• Provide IT support to staff, crew, and engineers on site.

Requirements

• Minimum of 1 year of experience in a similar IT support or helpdesk role.
• Basic knowledge of Office 365 applications.
• Familiarity with Entra ID (Azure AD), Microsoft Intune, and TCP/IP networking.
• Strong problem-solving skills and the ability to manage and prioritise issues effectively.
• Excellent verbal and written communication skills.
• Willingness to learn and work collaboratively as part of a team.
• A valid and clean UK driving licence is preferred.

Education & Experience

• Diploma-level education in IT or industry certification (e.g. CompTIA A+), or equivalent hands-on experience.

What We Offer

• Competitive salary with opportunities for career progression.
• Generous annual leave - starting with 25 days, increasing by one additional day for each completed year of service, up to a maximum of 28 days.
• Bupa private healthcare to support employee health and wellbeing.
• Private pension scheme with the option to contribute via salary sacrifice.
• Specsavers Corporate Eyecare Scheme.
• Ongoing training and professional development opportunities.
• A collaborative, supportive, and high-performing culture where everyone's ideas are valued, achievements are recognised, and career development is encouraged.

Applicants must have the right to work in the UK.