IT Network Support Engineer

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT support company is seeking an IT Network Support Engineer in Newcastle-upon-Tyne. The role involves supporting and expanding network infrastructure, troubleshooting hardware issues, and deploying technologies. This is an opportunity to work with enterprise networks and grow in a team-focused environment.

Benefits

Exposure to latest enterprise Meraki SDWAN technologies

Company pension plan with 4.55% employer contribution

Participation in employee health insurance after one year

Qualifications

• 2+ years of enterprise network engineer or administrator experience.
• In-depth understanding of TCP/IP networking.
• Experience configuring and diagnosing routers, firewalls, and switches.

Responsibilities

• Provide support for enterprise network environments.
• Assist with hardware deployment and replacement projects.
• Liaise with ISP service desk to resolve networking issues.

Skills

Problem-solving mindset

TCP/IP networking

Network troubleshooting

VPN configuration

Packet capture/Wireshark analysis

Effective communication

Job description

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IT Network Support Engineer, Newcastle-upon-Tyne, Tyne and Wear

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Client:

MFK Recruitment

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our well-established client in Hertford is seeking an IT Network Support Engineer to join their team.

MFK Recruitment has recruited 2 Engineers to this company previously in the past 2 years, both individuals are really enjoying their roles!

Who is the company?

Formed in 2003 and based in Hertford, the company provides IT support to customers ranging from home and business to the NHS. Their close working team of engineers and support staff focus on end-user support, both on customer sites and remotely. They have evolved their working processes over many years to provide the best and most efficient service, while fostering positive customer relationships. They support their employees to create a positive working environment.

We are seeking a skilled and experienced IT Network Support Engineer to support and expand our customers’ growing network infrastructure. As part of the infrastructure team, you will act as a bridge between our service desk, projects team, and NOC. The ideal candidate will have expertise in diagnosing circuit and hardware issues, knowledge of TCP/IP networking including routing, firewalling, and IPAM. The role will also involve deployment and management of Meraki SDWAN technologies, though prior experience with this is not required.

• Network Support and Maintenance: Provide support for enterprise network environments. Configure, troubleshoot, and maintain firewall, VPN, switching, Wi-Fi, LAN, and WAN infrastructure.
• Incident Management: Liaise with ISP service desk and internal service desk to diagnose, escalate, and resolve networking issues within SLAs.
• Deployment: Assist with hardware deployment and replacement projects.

IT Network Support Engineer - Required Skills and Qualifications:

• 2+ years of enterprise network engineer or administrator experience.
• Problem-solving mindset.
• In-depth understanding of TCP/IP networking.
• Experience configuring and diagnosing routers, firewalls, and switches.
• Strong knowledge of VPN configuration and management.
• Packet capture/Wireshark analysis.
• Effective communication skills within various teams.

IT Network Support Engineer - Desirable (Nice-to-Have) Skills:

• Experience with Meraki infrastructure.
• VPN meshing or SD-WAN experience.
• BGP routing.

Company Benefits:

• Exposure to latest enterprise Meraki SDWAN technologies.
• Company pension plan with 4.55% employer contribution.
• Participation in an employee health insurance plan after one year.

Hours of work:

The support desk operates from 8:00 am to 6:30 pm. Working hours are negotiable and can be arranged as:

8:00 am – 4:30 pm

9:00 am – 5:30 pm

The initial working hours are 9:00 am - 5:30 pm, with flexibility after the probation period.