IT Network/Infrastructure Support Engineer - 2nd/3rd Line Position IT Support · Coventry

Axians Networks Limited; Coventry; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology services partner is seeking an IT Support Engineer in Coventry. The role involves troubleshooting, remote diagnostics, and on-site support for a diverse client base. Join a dynamic team that values innovation and teamwork, offering a hybrid work model and extensive benefits.

Benefits

Company Shares Scheme

Pension

Medical Insurance

Financial Planning Support

Death in Service

Medicash Healthcare Cash Plan

Sick Pay

Hybrid Working

Training

Wellbeing support

Qualifications

• Extensive experience with Microsoft cloud solutions.
• Proven experience with Desktop & Server solutions.
• Good understanding of network platforms.

Responsibilities

• Handle escalated calls and provide excellent customer service.
• Perform detailed fault diagnostics remotely.
• Travel to customer sites as required.

Skills

Customer Support

Remote Diagnostics

Network Platforms

Communication

Problem Solving

Education

Microsoft Certifications

Tools

Office 365

Azure

Cisco Routers

Fortinet Firewalls

Active Directory

Windows 10

Hyper-V

VMware

Citrix

VEEAM

SolarWinds

Job description

Purpose of Role:

Are you passionate about IT? Do you enjoy problem-solving and embracing innovation? Join our internal support team at Vinci Energies UK & ROI as an IT Support Engineer, supporting a range of software and hardware across 25 offices in the UK and ROI.

Role Overview:

We are seeking a knowledgeable and experienced IT Support Engineer to join our technical team in Coventry. The ideal candidate will have a proven track record of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email.

Key Responsibilities:

1. Customer Support: Handle escalated calls from customers across the UK and provide excellent customer service at all times.
2. Remote Diagnostics: Perform detailed fault diagnostics by remotely accessing customer environments.
3. On-Site Support: Travel to customer sites as required for planned meetings or project work.
4. Maintenance and Preparation: Conduct daily checks on backups, carry out preventative maintenance on customer environments, and prepare/build customer equipment as needed.
5. Project Work: Complete small projects, including researching and testing new products and technologies.
6. Compliance and Values: Ensure adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001), and ESG (ISO 14001). Demonstrate Axians’ core values—Trust, Dynamic, and Supported—in all interactions.

Technical Requirements:

• Extensive experience with Microsoft cloud solutions including Office 365 and Azure.
• Proven experience with Desktop & Server solutions across the Microsoft stack.
• Good understanding of network platforms; ability to configure Cisco routers and Fortinet firewalls (NSE4 working towards NSE5).
• Knowledge of system security, relevant software, and hardware solutions.
• WiFi solutions experience with Cisco and others.
• Microsoft Certifications are advantageous.
• Skills in Active Directory, Windows 10, Office 365, Hyper-V, VMware, Citrix, network diagnostics, cabling, backup technologies (VEEAM), and monitoring software like SolarWinds.

Personal Attributes:

• Confident communicator, both verbally and in writing, with clients and peers.
• Ability to research and learn new products and technical solutions.
• Self-motivated, disciplined, and capable of prioritizing tasks under pressure.

Salary & Benefits:

• Salary based on experience and location.
• Benefits include: Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Sick Pay, Hybrid Working, Training, Memberships, Health checks, Wellbeing support, Employee Assistance Program, Flu jabs, Eyecare, Paid holidays.

Work Environment:

Axians offers a dynamic, growing environment both in the UK and globally. We support a hybrid work model but emphasize teamwork in our offices or on customer sites.

About Us:

Axians UK is a technology services partner delivering transformative solutions to accelerate customer ambitions. Part of VINCI Energies, we leverage our global network to deploy technology that achieves critical operational outcomes worldwide.