IT Manager (Bristol)

K3 Business Technologies; Bristol; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading provider of business-critical software solutions is seeking an IT Manager in Bristol. The role involves implementing IT strategies, managing IT services, and ensuring IT infrastructure security. Candidates should have strong technical knowledge, ITIL certification, and a focus on continuous improvement. This position offers hybrid working arrangements and opportunities for professional growth.

Benefits

Attractive secondary benefits

Flexible hybrid working options

Free yoga and gym facilities

Qualifications

• IT service management professional with ITIL v4 Foundation.
• Strong technical knowledge of IT infrastructure and networks.
• Experience with Microsoft products including Windows OS and Active Directory.

Responsibilities

• Define IT policies and enforce adoption.
• Deliver to SLA targets and identify improvement opportunities.
• Manage and develop IT infrastructure for corporate offices.

Skills

IT service management

Technical knowledge of IT infrastructure

IT security knowledge

Problem-solving skills

Communication skills

Education

ITIL v4 Foundation or equivalent qualification

Tools

Azure

Active Directory

Office 365

VMWare

Hyper-V

Job description

K3 is a leading provider of business-critical software solutions focused on fashion and apparel brands and related large retail brands. The Group’s solutions comprise applications authored by K3 and third-party products enriched with K3 software. These solutions offer comprehensive, end-to-end capabilities, enabling customers to have greater control over their operations and real-time oversight of their businesses. The Group operates through two divisions, K3 Products and Third-party Solutions.

K3 Fashion solutions target the Fashion and Apparel Markets, covering Retail, Wholesale, and Manufacturing sectors with products like K3 Fashion and K3 Pebblestone. We are a Microsoft recognized Global ISV, with core products embedded in and enhancing Microsoft’s ERP solutions, D365 Finance, Supply Chain, and D365 Business Central.

Job Summary

The IT Manager will be responsible for implementing IT strategies, delivering IT services, and ensuring the integrity and security of all IT infrastructure. The role is strategic and practical, supported by a part-time IT Support Technician reporting to the IT Manager.

Management of our IT Service Provider and additional hardware and software suppliers will be key in delivering seamless, responsive, and efficient IT services, measured by key SLA metrics aligned with ITIL practices.

Key Responsibilities

1. Define IT policies and enforce adoption.
2. Deliver to SLA targets, identify trends, and seek improvement opportunities.
3. Ensure high availability of critical systems and own the business continuity plan.
4. Oversee proactive monitoring and maintenance of IT infrastructure, working with our external IT service partner.
5. Coordinate with suppliers for hardware and software provisioning.
6. Protect and track all IT assets.
7. Manage and develop IT infrastructure for corporate offices.
8. Promote a focus on IT security.
9. Document and refine global IT processes to ensure consistency and sustainability.
10. Monitor and control subscription and license costs for value and wastage reduction.
11. Handle major incidents, including communication with internal teams and suppliers.
12. Manage the lifecycle of hardware, software, and network assets such as DNS addresses and certificates.
13. Oversee the lifecycle of MS Active Directory objects (user accounts, security groups, etc.).

Skills & Experience

• IT service management professional with ITIL v4 Foundation or equivalent qualification.
• Strong technical knowledge of IT infrastructure, networks, and systems administration.
• Experience with Microsoft products including Windows OS, Active Directory, and Office 365.
• IT security knowledge; relevant certifications are advantageous.
• Ability to work effectively under pressure and manage expectations.
• Process-driven with a passion for continuous improvement.
• Problem-solving skills with clear communication.
• High customer satisfaction focus through efficient resource use and communication skills.
• Pragmatic approach aligned with business objectives.
• Understanding of the business impact of IT issues.
• Ability to collaborate with teams on escalated technical issues.
• Capacity to manage sensitive and confidential information.
• Desirable technical skills: Azure, Servers, Device Management, Hyper-V, VMWare, Networking, Security, Backup/DR, Project Management.

Location & Reporting Line

The role is based in Bristol and reports to the Director of Global Operations. Occasional travel to The Netherlands is required. Hybrid working arrangements are available.

Hours

Standard hours are 9 am to 5:30 pm, Monday to Friday, with a one-hour lunch break (37.5 hours/week). Overtime may occasionally be required for critical tasks outside normal hours.

Our international and dynamic work environment offers opportunities for professional and personal growth. As a K3 employee, you will benefit from:

• An ambitious, international atmosphere
• Attractive secondary benefits
• Flexible hybrid working options
• A new Bristol City Centre office with free yoga and gym facilities

We are committed to diversity and inclusion, providing equal opportunities regardless of race, nationality, gender, age, or other characteristics. We foster a respectful, inclusive culture where everyone can thrive.