IT Manager

WeDo; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

WeDo in London is seeking a Principal AI IT Support Engineer/IT Manager to build and own the IT function, integrating AI and automation across onboarding, identity management, device provisioning and SaaS administration. You will shape how IT operates, balancing hands-on delivery with strategic oversight.

This role offers freedom to scale IT capabilities, with opportunities to extend expertise to customers as the function matures, and to mentor staff while driving security, compliance and

Qualifications

• Experience owning an IT function or delivering improvements across internal IT operations.
• Strong knowledge of identity and access management, Microsoft 365, endpoint management and SaaS administration.
• Experience using AI and automation to improve workflows.

Responsibilities

• Own the joiner/mover/leaver lifecycle and provisioning.
• Manage Microsoft Entra ID, Microsoft 365, and SaaS licenses.
• Automate repetitive tasks using AI, scripting, and APIs.
• Coordinate international hardware procurement and provisioning.
• Collaborate with security on device management and access controls.
• Support migrations toward greater internal IT ownership.
• Decide when to build, buy, or use external providers.
• Share internal IT approaches with customers as needed.

Skills

IT leadership

Identity & access management

Microsoft 365

Endpoint management

SaaS administration

AI automation

PowerShell

Python

TypeScript

APIs

Startup experience

Job description

Principal AI IT Support Engineer/IT Manager

Up to £100K base + bonus

Location:

Central London, 2 days a week in the office

Work Type:

Permanent

Role:

WeDo is partnering with a growing AI business backed by an established enterprise software group. With around 70 employees across an international team, they are looking for someone to build and own an IT function that uses AI and automation throughout.

You will have the freedom to shape how IT operates, from employee onboarding and identity management to device provisioning and SaaS administration. As the function matures, there is scope to share your expertise with customers and help them improve their own IT operations.

Responsibilities:

• Build and own the full joiner, mover and leaver lifecycle, ensuring employees have secure devices, accounts and tools from day one.
• Manage Microsoft Entra ID, Microsoft 365 and a growing SaaS estate, including access, licences and integrations.
• Automate repetitive work using AI tools, scripting and APIs.
• Coordinate international hardware procurement and provisioning through suitable suppliers.
• Work closely with security colleagues on device management, encryption and access controls.
• Support migrations and the transition towards greater internal IT ownership.
• Make practical decisions about when to build, buy or use external providers.
• Help customers understand and apply the approaches you have developed internally.

Required Skills:

• Experience owning an IT function or delivering substantial improvements across internal IT operations.
• Strong knowledge of identity and access management, Microsoft 365, endpoint management and SaaS administration.
• Practical examples of using AI and automation to improve workflows, professionally or through personal projects.
• Scripting experience with PowerShell, Python or TypeScript, alongside confidence working with APIs.
• Ability to identify a problem, choose an approach and deliver a solution independently.
• Clear communication and confidence explaining technical ideas to colleagues and customers.
• Experience operating in a startup or similarly fast moving environment.

Why should I apply?

You will have real ownership of how the IT function is built, with access to AI tooling and the trust to put your ideas into practice.

The opportunity extends beyond internal operations. As you establish and automate the function, you can develop into a customer facing subject matter expert, helping other businesses apply what you have built.

For someone who enjoys solving problems, taking responsibility and sharing their expertise, this offers broad technical scope and room to shape how the role develops.