IT Manager

Geoquip Marine Group; Bristol; On-site; GBP 45,000 - 75,000; Full time

Job summary

Geoquip Marine Group is seeking an IT Manager in Bristol. This role involves managing external IT services, developing IT strategies, and overseeing cyber security initiatives. The ideal candidate will have a Bachelor's degree in IT, leadership experience, and strong problem-solving abilities.

Benefits

Flexible working

Private Healthcare with Eye Care & Dental

5% Employer Pension Contribution

Highly competitive salary

Gym Membership Scheme

Qualifications

• Experience in IT Service Desk Support and IT Project Management.
• Ability to troubleshoot hardware, software, and network-related issues.
• Full Drivers Licence and valid Passport required.

Responsibilities

• Set up IT Strategy and manage the relationship with IT service providers.
• Oversee Cyber Security strategy and train users on IT applications.
• Liaise with staff and external providers to resolve IT issues.

Skills

Analytical and problem-solving skills

Communication skills

Leadership experience

Proficiency in Microsoft Windows

Education

Bachelor's Degree in IT or equivalent experience

Tools

Microsoft 365

Azure

ITIL

Job description

Welcome to Geoquip Marine, we are global leaders in offshore geotechnical engineering, providing innovative and reliable solutions to the offshore energy, renewables, and infrastructure sectors. With a fleet of state-of-the-art vessels and advanced geotechnical technology, we specialise in seabed investigation, data analysis, and engineering expertise that enable safe and efficient offshore operations worldwide.

Why Join Us?

Our growing IT Team is looking to hire the next IT Manager who will be responsible for managing the relationship with our external IT helpdesk and all other IT-related service and hardware providers. As our IT Manager, you will also be responsible for setting up an IT Strategy, advising on policies and procedures concerning the security of the Company’s IT systems and users’ applications and users’ conduct on IT matters and their use of applications. Lastly, you shall also troubleshoot computer problems to determine source and advice on appropriate action.

What you’ll do:

• Identify and communicate the latest IT trends, as well as internal user satisfaction, and communicate these (with recommendations) to the Senior Management Team (SMT)
• Business relationships– support troubleshooting with IT Administrators and external IT service providers to determine the source of computer problems (hardware, software, user access, etc)
• Liaise between staff and external IT stakeholders to resolve issues.
• Oversee the development, implementation, and communication of GM’s Cyber Security strategy.
• Train users on IT-related applications
• Own the Efficiency and effectiveness of IT platforms and applications, and ensure relevant licenses are maintained.
• Implement projects for software applications.
• Good quality of service to internal and external clients
• Maintain IT assets on the vessels and in the office and ensuring relevant registers of assets are kept up to date.
• Staff on- and offboarding
• Ensure consistency in the acquisition of hardware/software.

Make recommendations and provide advice on the following:

• Company software/application purchases
• Policies and procedures concerning the use and security of IT applications and systems
• How to document resolutions for future reference
• Hardware required

Who We’re Looking For:

• Bachelor's Degree in IT or equivalent experience, with strong proficiency in Enterprise IT services and Microsoft Windows operating systems .
• Proven experience in leadership within a team in areas such as IT Service Desk Support, IT Project Management and Service Delivery across dynamic environments.
• Advanced understanding of business applications, with the ability to quickly learn, support, and troubleshoot software, hardware, and network-related issues.
• Strong analytical and problem-solving skills, with a technical mindset and the ability to prioritise and manage workloads effectively.
• Excellent communication skills—clear, proactive, and confident in engaging with both technical/non-technical teams and external providers.
• Demonstrated ability to build and manage business relationships while maintaining a customer-focused, professional attitude.
• Flexible, adaptable, self-motivated team player who thrives in fast-paced settings and consistently collaborates to achieve shared goals.
• Full Drivers Licence to travel to our sites in the UK (Bristol Laboratory, Cornwall, & Vessels when docked)
• Valid Passport required for limited international travel to vessel or our St Gallen office (not a frequent requirement).

Our technical environment:

• Approx 800 international users
• Windows, iOS and Android
• Microsoft 365
• Azure
• Intune
• Teams
• SharePoint
• Virtualised Servers and Hybrid Cloud
• ITIL Service Desk (Manage Engine Service Desk Cloud)
• ITIL Highly desirable
• Project Management & Networking experience would be beneficial

What’s in It for You?

• Opportunity for career growth – Gain valuable experience in a growing sector with career development opportunities.
• Be part of an innovative and growing company making an impact in offshore geotechnical solutions
• In return a competitive salary is on offer along with the benefits below.

What can we offer?

• Flexible working
• Private Healthcare with Eye Care & Dental, Income Protection, Life Assurance
• 5% Employer Pension Contribution
• Highly competitive salary
• Salary Sacrifice - Cycle to Work Scheme.
• Gym Membership Scheme
• Join our People and Culture team for fun employee events