IT JML Analyst, IT Administrator, IT Analyst,

Barnett Waddingham; Birmingham; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Pension scheme (8% employer contrib.)

Private medical cover

25 days holiday per year

Job summary

Barnett Waddingham is seeking an IT JML Analyst to join our IT team on a permanent basis. The role is based in our Birmingham or Amersham offices with hybrid working.

You will manage end-to-end Joiners, Movers and Leavers (JML) to ensure secure, timely access to systems and data, applying least privilege and RBAC principles. You'll work with HR, IT Security and Service Desk to maintain auditable access records, support ISO 27001 and GDPR controls, and identify opportunities to improve JML

Qualifications

• Experience in IT administration or access management with JML exposure.
• Knowledge of starter/leaver processes and identity/access concepts.
• Familiarity with RBAC and least-privilege access principles.
• Experience with Microsoft 365 user administration and AD environments.

Responsibilities

• Manage end-to-end Joiners, Movers and Leavers (JML) processes with accurate provisioning, modification and removal of access.
• Ensure access is granted per least privilege and RBAC policies.
• Maintain auditable access records and support audit readiness.
• Obtain proper approvals and business justifications for access requests.
• Collaborate with HR, IT Security and Service Desk to deliver JML services.

Skills

JML processes understanding

Identity/access management

Microsoft 365 admin

Audit readiness

Stakeholder management

Tools

Active Directory / Azure AD

Exchange

ITSM tools (ServiceNow, FreshService)

Job description

We have an exciting, permanent opportunity for an IT JML Analyst to join our IT team, based from our Birmingham or Amersham office (hybrid working).

The IT JML Analyst is responsible for managing ‘Joiners, Movers, and Leavers’ (JML) processes to ensure secure, timely, and compliant access to systems, applications, and data across the organisation. This role requires a proactive and detail-oriented individual who can deliver operational excellence, support process improvement, and ensure adherence to information security policies and access control standards.

A snapshot of your day:

• Manage end-to-end Joiners, Movers, and Leavers (JML) processes, ensuring accurate provisioning, modification, and removal of access in line with business requirements.
• Ensure access is granted based on least privilege principles and role-based access control.
• Maintain and update access records, ensuring all changes are auditable and compliant with internal policies.
• Ensure all access requests are supported by proper approvals and business justification.
• Liaise with data owners and stakeholders to ensure correct access levels are applied.
• Assist in audit preparation by providing evidence of JML controls and activity logs.
• Identify opportunities to improve JML processes, automation, and efficiency.
• Contribute to the development and maintenance of SOPs, knowledge base articles, and process documentation.
• Support integration projects and organisational changes impacting access management.
• Collaborate with HR, IT Security, Service Desk, and third-party providers to ensure seamless JML delivery.

We would love to hear from you if you have:

• Previous experience in an IT administration, IT support, service desk, or access management role
• Good understanding of starter and leaver / JML processes and identity/access management concepts
• Good working knowledge and experience of Microsoft Office 365 user administration
• Proactive mindset with a focus on continuous improvement
• Ability to work independently while contributing to a wider team
• Excellent communication, organisational and stakeholder management skills
• Exposure to ITIL processes and best practices
• Awareness of ISO 27001, GDPR, and Cyber Essentials frameworks
• Experience or familiarity with Active Directory / Azure AD (Entra ID) / Exchange; Role-based access control (RBAC); ITSM tools (e.g. ServiceNow, FreshService)

What's in it for you:

• Competitive discretionary annual bonus
• Generous pension scheme where we contribute 8% of your salary from day one of your employment.
• Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.
• Employee Assistance Programme to support you and your family through any concerns or challenges you may experience.
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies.

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility.

Not quite the right opportunity for you this time?