IT Infrastructure Systems Engineer

Utac; Bedford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Life Cover

Discounts via Perkz

Recognition awards

Healthcare cashback

Generous holiday benefits

Contributory pension

Family-friendly policies

Employee assistance

Job summary

UTAC in the United Kingdom is seeking an IT Infrastructure Systems Engineer to join our IT team. You will own 2nd/3rd line support for core infrastructure, including email platforms, virtualization, storage, and network services, collaborating with senior engineers on improvements.

The role leads infrastructure projects, evaluates new technologies, and supports global IT initiatives. Experience with Microsoft 365, Exchange, and backup/recovery is essential; travel and driving license are

Qualifications

• 2nd/3rd line support experience in IT infrastructure.
• Hands-on with virtualization and storage management.
• Experience with Microsoft 365 and Exchange Online/Server.

Responsibilities

• Support and maintain virtualization platforms (VMware vSphere, Hyper-V, Morpheus).
• Perform capacity planning, resource optimization, and patch management.
• Manage SAN/NAS storage, including provisioning and DR tasks.
• Support LAN/WAN, including switches, routers and firewalls.
• Monitor network performance and troubleshoot connectivity issues.
• Lead on email infrastructure projects and maintain documentation.

Skills

2nd/3rd line support

VMware

Hyper-V

Exchange Online

Active Directory

GPO

Education

Microsoft MCSA/MCSE

Cisco CCNA/CCNP

CompTIA Network+/Server+/Security+

Tools

VMware vSphere

Hyper-V

Morpheus

Dell EMC

NetApp

Microsoft 365

Exchange Server

Exchange Online

Active Directory

Job description

We are seeking a motivated and detail-oriented IT Infrastructure Systems Engineer to join our IT team. In this role, you be responsible for the 2nd/3rd line of support for our core infrastructure, including email platforms, virtualisation environments, storage infrastructure, and network services. You will work closely with senior engineers to maintain and improve server and network environments.

You will also take a technical lead role on infrastructure projects, including researching, evaluating, and recommending new and emerging technologies that support operational efficiency, resilience, and future business requirements. The role will provide the opportunity for global collaboration on IT infrastructure and emerging technologies.

Responsibilities

• Support and maintain virtualisation platforms such as VMware vSphere, Hyper V, Morpheus. Deploy, configure, and monitor virtual machines and hosts.
• Perform capacity planning, resource optimisation, and patch management.
• Storage, administration of SAN/NAS storage systems, including provisioning, performance tuning, and monitoring. Ensure data integrity, backup operations, and disaster recovery.
• Support LAN/WAN infrastructure, including switches, routers, firewalls, and wireless networks.
• Monitor network performance, troubleshoot connectivity issues, and maintain network security.
• Assist with network upgrades, configuration changes, and documentation.

Email & Messaging Systems

• Administer and support enterprise email platforms (e.g., Microsoft Exchange, Exchange Online, M365).
• Lead and contribute on infrastructure projects, including technology evaluations, system upgrades, migrations, and service improvements.
• Provide 2nd/3rd line support for escalated incidents and service requests.
• Maintain system documentation, diagrams, and standard operational procedures.
• Manage user accounts, security groups, and GPOs within Active Directory.
• Act in accordance with the behaviours for UTAC staff at all times.

Relevant certifications such as:

• Microsoft (MCSA/MCSE)
• Cisco CCNA/CCNP
• CompTIA Network+ / Server+ / Security+
• Or equivalent professional experience.

Experience

• Minimum of 1-2 years in 2rd-3rd line roles supporting IT Infrastructure or Systems.
• Hands on experience with virtualisation technologies (VMware, Hyper V).
• Experience supporting storage platforms (Dell EMC, NetApp or similar).
• Familiarity with backup technologies and disaster recovery concepts.
• Experience supporting Microsoft 365, Exchange Online, Exchange Server, and enterprise email and messaging systems.
• Networking fundamentals (TCP/IP, VLANs, routing, firewalls).

Skills

• Microsoft Server technologies with an understanding of AD, DHCP, GPO.
• Experience with monitoring tools and infrastructure management platforms.
• Familiarity with backup technologies and disaster recovery concepts.

Personal Behaviours

• Strong problem-solving mindset and attention to detail.
• Proactive and self-motivated approach to problem resolution.
• Ability to work independently and as part of a team.
• Customer focused approach with a commitment to service excellence.
• Adaptable and willing to learn emerging technologies.

Other

• Flexibility to travel as and when required
• Full UK driving licence
• Willing to undergo a Criminal Disclosure check

For you, as a potential UTAC team member, we believe that the international and diverse nature of our business combined with the passion, energy and friendliness of our people create a great place to work. UTAC is proud to be an equal opportunities employer, valuing inclusion and supporting our people to be themselves and at their very best.

By joining us you will gain access to a broad range of learning relevant to your role and personal development, as well as exposure to leading technologies and expertise.

Our reward and benefit programmes are designed to support our people with competitive and locally tailored packages combined with support for individual health and wellbeing both inside and outside of work.

In the UK this includes ;

• Life Cover
• Access to a wide range of discounts and offers via the Perkz reward scheme
• Recognition awards linked to our UTAC values of Expertise, Innovation and Integrity.
• Healthcare cashback plans
• Generous holiday benefits
• Contributory pension schemes
• Attractive family friendly policies; maternity, paternity, shared parental leave, flexible working.
• Access to a variety of employee assistance support services.

Learn more about UTAC and what and how we do what we do at www.utac.com

Candidates for positions at UTAC must be able to provide proof of identity and eligibility to work in the country the role is based in. Immigration visa sponsorship is not available for this position.