IT Infrastructure Support Lead

Larian Studios; Guildford; On-site; GBP 65,000 - 90,000; Full time

Job summary

Larian Studios in Guildford is seeking an IT Infrastructure Support Lead to guide a team of Infrastructure Support Engineers, oversee daily workload, and ensure timely ticket handling across the organization.

You will drive improvements in processes, manage onboarding, asset inventories, licensing, and security, and participate in change management, backups, DR, and upgrades while ensuring availability and enterprise-grade IT services.

Qualifications

• Experience leading IT support teams and setting priorities.
• Strong ITSM knowledge including incident, request, and change management.
• Hands-on AD administration and Google Workspace management.
• Experience with Intune or similar endpoint management.
• Track record of onboarding/offboarding and asset/licence control.
• Familiarity with IT security standards and best practices.
• Ability to communicate technical concepts to diverse users.

Responsibilities

• Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
• Coordinate the daily support workload, setting priorities and assigning work across the team
• Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned
• Escalate unresolved or complex issues through the appropriate channels when needed
• Oversee user onboarding and offboarding activities
• Organise the preparation and delivery of workstations, laptops, and other IT equipment
• Use Microsoft Intune for device management and application deployment across the organisation
• Maintain the global IT asset inventory
• Track software licence allocation and keep licence records accurate
• Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures
• Provide training and technical guidance to the Support Team on IT operational systems and procedures
• Take part in the change management process
• Support backup management, disaster recovery, and business continuity procedures
• Keep monitoring systems running to help ensure system availability and reliability
• Contribute to IT infrastructure upgrades and migrations
• Ensure the team follows IT security standards and best practices

Skills

Leadership

IT Service Management

Active Directory

Google Workspace

Intune / device management

Onboarding / Offboarding

Asset management

Change management

IT security

Communication

Tools

PowerShell

Job description

With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.

Responsibilities

• Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
• Coordinate the daily support workload, setting priorities and assigning work across the team
• Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned
• Escalate unresolved or complex issues through the appropriate channels when needed
• Oversee user onboarding and offboarding activities
• Organise the preparation and delivery of workstations, laptops, and other IT equipment
• Use Microsoft Intune for device management and application deployment across the organisation
• Maintain the global IT asset inventory
• Track software licence allocation and keep licence records accurate
• Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures
• Provide training and technical guidance to the Support Team on IT operational systems and procedures
• Take part in the change management process
• Support backup management, disaster recovery, and business continuity procedures
• Keep monitoring systems running to help ensure system availability and reliability
• Contribute to IT infrastructure upgrades and migrations
• Ensure the team follows IT security standards and best practices

Requirements

• Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development
• Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality
• Hands‑on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy
• Proficiency administering Google Workspace, including user accounts, groups, access, and core services
• Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment
• A track record of coordinating user onboarding, offboarding, and IT equipment deployment
• Background managing IT asset inventories and software licence records
• Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management
• Good understanding of IT security standards and best practicesStrong organisational skills and the ability to manage multiple priorities
• Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users
• Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations

Nice to Haves

• Exposure to infrastructure monitoring platforms
• A track record of supporting teams across multiple international locations and time zones
• Experience supporting Perforce Helix Core and P4V
• Familiarity with enterprise backup platforms
• Comfort using PowerShell or other scripting tools to automate support and administrative tasks
• Background in large-scale migration projects and operating system upgrades
• Working knowledge of Windows, Linux, and macOS environments

What We Offer

• An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
• An open, collaborative environment where ideas are welcome and encouraged
• A managerial team consisting of highly experienced game developers at the top of their fields
• Sharing hobbies and passions with like-minded colleagues
• Inclusive environment with many activities organized by the studios or the employees
• Commitment to making the best game possible for the fans, including listening to community feedback