IT Infrastructure Support Lead

Larian Studios; Deal; On-site; GBP 60,000 - 90,000; Full time

Job summary

Larian Studios продолжает развивать глобальную IT-инфраструктуру, требуя лидера команды поддержки инфраструктуры для координации проектов и улучшения процессов. Ваша роль включает руководство командой, обеспечение качества сервиса и внедрение практик безопасности по всему предприятию.

Кандидат должен обладать опытом управления IT-службой, знанием AD и Google Workspace, а также опытом администрирования Intune. Возможны гибридные часы и международные взаимодействия.

Qualifications

• Опыт руководства IT-командой поддержки и развития сотрудников.
• Сильное понимание процедур ITSM: инциденты, запросы, эскалации и качество сервиса.
• Практический опыт администрирования AD, Google Workspace и Intune.
• Опыт координации onboarding/offboarding и учёта лицензий.
• Умение рационально управлять активами инфраструктуры и изменениями.

Responsibilities

• Лидирование и развитие команды инженеров поддержки инфраструктуры.
• Координация дневной рабочей нагрузки, приоритеты и распределение задач.
• Обеспечение регистрации, классификации и назначения тикетов.
• Эскалация сложных проблем через нужные каналы.
• Контроль onboarding/offboarding пользователей и оборудования.
• Организация поставки рабочих станций и IT-оборудования.

Skills

Leadership

ITSM

Ticket ownership

Communication

Multitasking

Tools

Active Directory

Google Workspace

Intune

Job description

Описание: Larian Studios develops role-playing games, including Baldur’s Gate 3 and Divinity: Original Sin 2.

Задачи

• Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
• Coordinate daily support workloads, set priorities, and assign work across the team
• Ensure tickets and requests are logged, categorised, prioritised, and assigned correctly
• Escalate unresolved or complex issues through the appropriate channels when needed
• Oversee user onboarding and offboarding
• Organise the preparation and delivery of workstations, laptops, and other IT equipment
• Use Microsoft Intune for device management and application deployment across the organisation
• Maintain the global IT asset inventory
• Track software licence allocation and maintain accurate licence records
• Identify recurring support issues and improve processes, best practices, documentation, and standard procedures
• Provide training and technical guidance to the Support Team on IT operational systems and procedures
• Participate in the change management process
• Support backup management, disaster recovery, and business continuity procedures
• Maintain monitoring systems to help ensure system availability and reliability
• Contribute to IT infrastructure upgrades and migrations
• Ensure the team follows IT security standards and best practices

Требования

• Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development
• Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality
• Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy
• Proficiency administering Google Workspace, including user accounts, groups, access, and core services
• Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment
• A track record of coordinating user onboarding, offboarding, and IT equipment deployment
• Background managing IT asset inventories and software licence records
• Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management
• Good understanding of IT security standards and best practices
• Strong organisational skills and the ability to manage multiple priorities
• Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users
• Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations
• Будет плюсом: exposure to infrastructure monitoring platforms, supporting teams across multiple international locations and time zones, experience supporting Perforce Helix Core and P4V, familiarity with enterprise backup platforms, using PowerShell or other scripting tools to automate support and administrative tasks, background in large-scale migration projects and operating system upgrades, working knowledge of Windows, Linux, and macOS environments

Условия

• An international team of over 500 employees spread across 7 studios around the world, each with unique qualities and a small-studio feel
• An open, collaborative environment where ideas are welcome and encouraged
• A managerial team consisting of highly experienced game developers at the top of their fields
• Opportunities to share hobbies and passions with like-minded colleagues
• An inclusive environment with activities organised by the studios or employees
• Commitment to making the best game possible for fans, including listening to community feedback