IT Infrastructure Support Engineer

Nexus; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global organization based in London is seeking an IT Infrastructure Support Engineer with 5 years of experience in support roles. The role involves providing technical support in both English and Japanese, managing incidents, and coordinating with project teams. Ideal candidates should have strong communication skills and a solid understanding of IT infrastructure.

Qualifications

• 5 years experience in IT support roles.
• Proficient in English & Japanese.
• Basic knowledge of networks and operating systems.

Responsibilities

• Provide 2nd/3rd line support for IT infrastructure.
• Coordination of IT projects in English and Japanese.
• Manage incidents using a ticketing system.

Skills

Communication

Problem-Solving

Adaptability

Interpersonal Skills

Technical Support

Job description

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IT Infrastructure Support Engineer, London

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Client:

Nexus

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7fb1fddbe42c

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Description

Our Client is a Global organisation with offices in the City of London.

They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level experience in support.

You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

• IT Infrastructure related project
• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with the user in each office (in English)
• Provide support for to end users during system deployment/migration(User manual, user training)
• Global User Support
• Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
• Escalate the incidents to the appropriate vendors.
• Incident management with the ticketing system (etc. ServiceNow).

Skills / Knowledge:

Technical

• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
• Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
• Basic Microsoft Office 365 knowledge
• Second line level technical support and problem-solving skill
• Candidate needs to have strong interpersonal communication skills
• Ability to work both independently and as part of a team.
• Adoptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking).
• Self-motivated and an innovative mindset

Experience:

• 3 to 5+ years IT experience in a corporate environment.
• Second line technical support
• System Maintenance
• Cisco/Fortinet

The salary for this position will be in the range £35K - £45K.

The Client is based in the City of London.

Do send your CV to us in Word format along with your salary and notice period.