IT Infrastructure Manager

JR United Kingdom; Plymouth; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the UK seeks an IT Infrastructure Manager responsible for overseeing the technology infrastructure for approximately 1000 users. The role includes strategic planning, technical support, and ensuring compliance with security standards. Candidates should possess at least 5 years of relevant experience with industry certifications.

Qualifications

• Minimum 5 years' experience in IT infrastructure roles.
• Experience with ITIL frameworks.
• Industry-relevant certifications such as MCSE.

Responsibilities

• Manage and implement IT infrastructure strategic plans.
• Provide 3rd line support for infrastructure issues.
• Ensure compliance with security certifications.

Skills

Problem-solving

Troubleshooting

Technical support

Education

MCSE Certification

Job description

As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems, including but not limited to Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc., and that all systems are maintained, supported, and compliant with security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities:

1. Develop and implement a strategic plan for developing IT infrastructure that meets business needs and aligns with overall business strategy.
2. Identify opportunities for leveraging technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and effective resolution.
4. Provide technical and design support for business-specific solutions, ensuring adherence to standards for service and compliance.
5. Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging systems like Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN) and Firewalls
• Anti-virus solutions such as Sophos
• Backups like Arcserve
• Databases such as SQL
• Printing and File Storage, Directory management
• Web filtering with Forcepoint
• Service monitoring with PTRG
• Office 365 and Microsoft Entra
• Cloud migrations

Experience Needed:

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience with ITIL frameworks and qualifications
• Industry-relevant certifications such as MCSE
• Outstanding problem-solving and troubleshooting skills
• Experience with ISO27001:2022 standards
• Experience with Windows Server cloud migrations

This job posting is active and accepting applications.