IT Infrastructure Manager

JR United Kingdom; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in Glasgow is seeking an IT Infrastructure Manager to oversee and enhance the IT infrastructure in alignment with business needs. The successful candidate will be responsible for the strategic planning, implementation, and support of all IT systems and services, ensuring compliance and availability. With a focus on innovation and optimal resource use, this role involves working closely with various stakeholders to drive efficiency and improve technology processes.

Qualifications

• Minimum 5 years' experience in IT infrastructure roles.
• Experience in an SME environment with circa 1000+ users.
• Experience with cloud migrations and Windows server.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Provide 3rd line support for infrastructure-related issues.
• Ensure all systems are maintained and compliant with security standards.

Skills

Problem Solving

Troubleshooting

Education

ITIL Qualification

MCSE

ISO27001:2022

Tools

Windows Servers

Microsoft Exchange

Microsoft Office 365

SQL

Arcserve

Sophos

Job description

As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems. This includes, but is not limited to, Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc. You will ensure all systems are maintained, supported, and compliant with our security certifications. Candidates should have experience in a similar-sized environment with circa 1000+ users.

Responsibilities:

1. Develop and implement a strategic plan for developing IT infrastructure, ensuring it meets the needs of our business and aligns with the wider business strategy.
2. Identify opportunities for leveraging technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and timely resolution.
4. Provide technical and design support for business-specific solutions, ensuring standards for service and compliance are adhered to.
5. Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN & Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience needed:

• Minimum 5 years' experience in similar roles.
• Experience working in an SME environment with circa 1000+ users.
• Experience working with and/or ITIL qualifications.
• Industry relevant qualifications such as MCSE.
• Outstanding problem solving and troubleshooting ability.
• ISO27001:2022 experience.
• Experience with Windows server cloud migrations.

This job posting is active and available.