IT Infrastructure Engineer 2nd and 3rd Line with Japanese

Nexus; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global company is seeking an IT Infrastructure Engineer fluent in Japanese and English for 2nd and 3rd line support in London. Responsibilities include project coordination, user support, and incident management. Ideal candidates will have technical expertise and strong interpersonal skills, with 3+ years of experience, particularly in corporate IT environments.

Qualifications

• 3+ years IT experience in a corporate environment.
• Second line technical support experience.
• System Maintenance experience.

Responsibilities

• Coordinate with project personnel in Japan and end-users in English.
• Provide support during system deployment/migration.
• Act as 2nd/3rd line support for IT enquiries.

Skills

Basic network knowledge

Basic operation system knowledge

Basic Microsoft Office 365 knowledge

Second line level technical support

Problem-solving skill

Strong interpersonal communication skills

Adaptability to work in a fast-changing environment

Strong written and verbal communication skills

Proficient in English & Japanese language skills

Self-motivated and innovative mindset

Tools

Cisco

Fortinet

Job description

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IT Infrastructure Engineer 2nd and 3rd Line with Japanese, London

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Client:

Nexus

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

53ec5ac5fff7

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Description

IT Infrastructure Engineer 2nd and 3rd Line with Japanese

Our Client an global company are looking to recruit an IT Support Engineer with 2nd and 3rd Line experience.

You must be able speak in both English and Japanese.

IT infrastructure system support and maintenance.

Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

Key Responsibilities:

• IT Infrastructure related project
• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with the user in each office (in English)
• Provide support for to end users during system deployment/migration(User manual, user training)
• Global User Support
• Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
• Escalate the incidents to the appropriate vendors.
• Incident management with the ticketing system (etc. ServiceNow).

Skills / Knowledge:

Technical

• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
• Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
• Basic Microsoft Office 365 knowledge
• Second line level technical support and problem-solving skill

Communication

• Candidate needs to have strong interpersonal communication skills
• Ability to work both independently and as part of a team.
• Adoptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking).
• Self-motivated and an innovative mindset

Experience:

• 3+ years IT experience in a corporate environment.
• Second line technical support
• System Maintenance
• Cisco/Fortinet

The position is based in the City of London.

The salary will be £40K - £50K.

Do send your CV to us in Word format along with your salary and notice period.