Infrastructure Engineer

JR United Kingdom; Guildford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A rapidly growing managed hosting provider seeks an Infrastructure Engineer in Nutfield, Surrey. This hands-on position involves supporting clients' Microsoft infrastructures, managing complex network issues, and influencing service delivery. Ideal for a candidate seeking variety and responsibility, this role offers an environment where your contributions are valued.

Benefits

Opportunity for overtime

Valued contributions and supported growth

Qualifications

• Minimum 3 years’ experience in 1st–3rd line support.
• Strong understanding of Microsoft-based infrastructure.
• Proactive, technically confident, and ready to own the full support lifecycle.

Responsibilities

• Supporting Microsoft environments across Windows Server, AD, RDS, and Exchange.
• Handling a wide range of support queries (1st–3rd line).
• Troubleshooting complex network issues including Firewalls, DNS, and VPNs.

Skills

Troubleshooting

Networking

Microsoft environments

Customer support

Technical confidence

Tools

Microsoft Windows Server

Exchange

Active Directory

Hyper-V

PowerShell

Job description

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? Infrastructure Engineer | Managed Hosting | Nutfield, Surrey

? Full-time | £35,000 - £45,000 Basic Salary | Hands-on across 2nd to 3rd Line | Office-Based (with overtime options)

Looking to break out of the typical MSP grind and actually make an impact?

A growing managed hosting provider is on the lookout for a skilled Infrastructure Engineer to join their tight-knit team. This is a hands-on role across 2nd and 3rd line support, with exposure to core hosting infrastructure and direct client ownership.

As a valued member of a small but highly technical team, you won’t just fix tickets—you’ll be involved in shaping solutions, executing projects, and influencing how services are delivered.

?️ What you’ll be doing:

• Supporting Microsoft environments across Windows Server, AD, RDS, Exchange & Hyper-V
• Handling a wide range of support queries (1st–3rd line) via phone, email, and ticketing
• Troubleshooting complex network issues (Firewalls, DNS, VPNs, VLANs, etc.)
• Maintaining backup and disaster recovery solutions
• Working on customer projects and systems upgrades
• Occasionally visiting UK data centres and participating in out-of-hours work (paid overtime)

? Tech You'll Use:

• Microsoft Windows Server & Exchange (2010–2016)
• Active Directory, Group Policy, NTFS Permissions
• Microsoft RDS, Hyper-V, Veeam, SonicWALL/Draytek
• PowerShell, Batch/VBA scripting, Office 2010–2016
• Networking: TCP/IP, DNS, DHCP, VLANs, VPN

What We're Looking For:

• Minimum 3 years’ experience in 1st–3rd line support
• Strong understanding of Microsoft-based infrastructure and hosted environments
• Someone proactive, technically confident, and ready to own the full support lifecycle
• Comfortable working in data centres and managing physical hardware

Why Apply?

You'll work in an environment where your voice matters, your work is valued, and your growth is supported. Perfect for someone who wants variety, responsibility, and the chance to shape the infrastructure they support.

? Location: Office-based in Nutfield (Surrey) with occasional travel & out-of-hours support.

Interested or want to learn more? Apply now for a confidential call with me!