IT Infrastructure Engineer – 11917ME

Proactive IT; West of England; On-site; GBP 42,000 - 48,000; Full time

Job summary

Proactive Appointments Limited is seeking an experienced IT Infrastructure Engineer to own day-to-day IT operations across a network of distribution sites and depots. You will provide 1st-3rd line support and help maintain a wide range of infrastructure technologies, including networking, virtualization, servers, storage and disaster recovery.

The role requires flexibility to travel to other sites, participate in an IT on-call rota, and occasional out-of-hours or weekend support.

Qualifications

• Experience delivering 1st–3rd line IT support and incident resolution.
• Strong knowledge of Windows server/enterprise infrastructure and AD.
• VMware virtualization and Citrix environments administration.
• Networking expertise across LAN/WAN and Cisco devices.
• SQL databases and enterprise applications administration.
• NetApp storage, backup solutions and DR planning.
• Cyber security and vulnerability management with ITIL processes.
• PowerShell scripting and automation capabilities.
• Experience in warehousing/logistics/operational contexts.
• Excellent stakeholder management and customer service skills.

Responsibilities

• Take ownership of day-to-day IT operations and infrastructure support.
• Provide 1st, 2nd and 3rd line support across multiple sites.
• Deputise for the IT Manager in their absence.
• Contribute to IT projects and automation initiatives.
• Maintain and improve networking, servers, storage and DR capabilities.
• Support and drive infrastructure upgrades, migrations and security improvements.
• Travel to other sites and participate in on-call out-of-hours support.

Skills

1st/2nd/3rd line IT support

Windows Server & Active Directory

Identity & access management

VMware virtualization

Citrix environments

Cisco networking (LAN/WAN/Wi‑Fi)

SQL databases

NetApp storage & backups

Cyber security & vulnerability mgmt

PowerShell scripting & automation

ITIL-based service management

Operational experience in warehousing/

Stakeholder management & customer care

Education

IT qualifications or equivalent experience

Tools

VMware vSphere

Citrix

NetApp

SQL Server

PowerShell

Windows Server

Active Directory

Job description

11917ME
£42k – 48k per year

IT Infrastructure Engineer

We’re looking for an experienced IT Infrastructure Engineer to take ownership of day-to-day IT operations and infrastructure support across a network of distribution sites and depots.

A key part of the role is that the successful candidate must also be able to step up in the absence of the IT Manager if they are away from the business.

This is an excellent opportunity for a technically strong infrastructure professional who enjoys working in a fast-paced operational environment, keeping business-critical systems running securely and efficiently, and driving continuous improvement.

You’ll provide 1st, 2nd and 3rd line support while helping maintain and enhance a broad range of infrastructure technologies, including networking, virtualisation, server infrastructure, storage and disaster recovery. You’ll also have the opportunity to contribute to wider IT projects, develop automation solutions and deputise for the IT Manager when required.

Key skills & experience

• Extensive experience in 1st, 2nd and 3rd line IT support and incident resolution.
• Advanced knowledge of Microsoft Windows desktop, server and enterprise infrastructure.
• Strong Active Directory and identity and access management skills.
• Experience administering VMware virtualisation and Citrix environments.
• Strong Cisco networking knowledge across LAN, WAN, wireless, switching and routing.
• Experience supporting SQL databases and enterprise applications.
• Knowledge of NetApp storage, backup solutions and disaster recovery.
• An understanding of cyber security, vulnerability management and IT compliance, including TISAX.
• PowerShell scripting and automation experience.
• Knowledge of ITIL-based service management and change, incident and asset management processes.
• Experience working in warehousing, logistics, manufacturing or another operational environment.
• Strong communication, stakeholder management and customer service skills.
• A proven track record of delivering infrastructure improvements, upgrades and migrations.
• Relevant IT qualifications or equivalent commercial experience.

Microsoft, VMware (VCP), ITIL Foundation, NetApp or equivalent certifications would be advantageous.

Additional requirements

Flexibility to travel to other sites as required, participate in an IT on-call rota and provide occasional out-of-hours or weekend support is essential.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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